Overview

The Linux Foundation is creating the greatest shared technology investment in history by enabling open source collaboration across companies, developers, and users. We are the organization of choice to build ecosystems that accelerate open technology development and commercial adoption.

The Position

The Linux Foundation is seeking to hire a full-time IT Helpdesk Technician to support staff and end user IT services across the organization. While the position is posted for Portland, OR, the Linux Foundation is a virtual organization so the position could be based anywhere in the United States, United Kingdom or Canada.

Primary Responsibilities

  • Provide staff services such as account setup, orientation, equipment distribution, desktop and home networking troubleshooting
  • Help review and enforce IT policies for BYOD endpoint security and acceptable service use
  • Assist staff, client, and open source community members who report web issues as the first line of initial troubleshooting and resolution or liaison to IT operations or web development
  • Work within the constraints of differing client service level agreements
  • Manage mailing lists used by staff and open source communities

Requirements

  • Strong interpersonal and written communication skill
  • Excellent problem-solving skills, creativity, and attention to detail
  • Fit in with the culture: smart, results-driven, positive, helpful, and humble
  • A.S in Computer Science, Computer Information Systems or related area, or equivalent combination of formal training and professional experience
  • Experience with and demonstrated knowledge of management and best practices for Mac OS X and Microsoft Windows desktop; wired and wireless consumer networking; email and office suites
  • Aptitude for remote, over-the-phone troubleshooting
  • Ability to lift, carry and transport objects weighing up to 25lbs.
  • A desire to use your knowledge and expertise to help others use technology!

Great to Have

  • Familiarity with open source communities and culture
  • Google Apps, JIRA, Salesforce administration experience
  • Linux desktop and/or CLI experience
  • Familiarity with VPNs

The Linux Foundation is a largely virtual workforce.  We are as passionate of providing a flexible and supportive work culture as we are in Open Source Software.  Collaboration is in our DNA, and we pride ourselves on being able to work closely together while not being tied to an office.  We offer exceptional benefits – e.g., Fantastic health care, Unlimited PTO, 100% 401k match up to $18k, profit-sharing and exceptional healthcare plans.

The Linux Foundation is an Equal Opportunity Employer.

About The Linux Foundation

More than 20 years ago, Linus Torvalds sparked an open source revolution with a short email declaring he was doing a new project “just for fun.” Today, Linux powers 98% of the world’s super computers, most of the servers powering the Internet, the majority of financial trades worldwide and tens of millions of Android mobile phones and consumer devices. In short, Linux is everywhere.

The Linux Foundation partners with the world's leading developers and companies to solve the hardest technology problems and accelerate open technology development and commercial adoption.

The World’s Most Important Open Source Software Project—Linux
Linux is the world’s largest and most pervasive open source software project in history. The Linux Foundation is home to Linux creator Linus Torvalds and lead maintainer Greg Kroah-Hartman and provides a neutral home where Linux kernel development can be protected and accelerated for years to come.

• Of the top one million domains, Linux is the operating system for over 95% of them
• Over 80% of smartphones run Android, which is based on the Linux kernel
• Of the top 500 fastest supercomputers in the world, more than 98% of them run on Linux
• Most of the global markets are running on Linux, including NYSE, NASDAQ, London Exchange, Tokyo Stock Exchange, and more
• The majority of consumer electronic devices use Linux for its small footprint
• More than 75% of cloud-enabled enterprises report using Linux as their primary cloud platform
• Linux is the go-to infrastructure supporting the world’s e-commerce leaders, including Amazon, Ebay, Paypal, Walmart, and others

The operating system has seen massive acceptance in almost every sector, including financial, government, education, and even film production. Linux is also the operating system of choice to support cutting-edge technologies such as the Internet of Things, cloud computing, and big data. It is helping to transform industries and disrupt the status quo.