Overview

The Yeomen provides on-line help desk, customer service and other support to a wide range of client companies. Our focus is to help clients engage and build relationships with their customers. Founded in 2013, The Yeomen has grown rapidly and expects to continue to grow for the foreseeable future. All employees telecommute. More information about The Yeomen can be found at theyeomen.com. The Yeomen are customer support folks. We believe stellar care turns customers into promoters. Whether someone’s current support system needs a tune up, or they just need someone to handle their help desk, The Yeomen are here for them. If you speak in memes while your family and friends give you odd looks, you may be a good fit for our community.

This is a full-time benefited position.

The Yeomen is a United States-based company. This opening is for people living in the eastern time zone who can telecommute from their home. Priority will be given to applicants in Virginia, New York, Michigan, and South Carolina. If you apply from outside of the eastern time zone other location, you will not be considered.

REQUIREMENTS

What you’d be doing:

  • Being the anchor in the support queue with responsibility for keeping the queue in order.
  • Advocating on behalf of customers with FullStory designers, engineers, and other stakeholders.
  • Managing and developing support documentation / process.
  • Development of efficiency tools to increase productivity.
  • Answering tech support and customer service questions by email.
  • Identifying recurring customer issues, helping to solve them, and escalating them to others for review.
  • Making customers very happy.

What we’re looking for:

  • Empathy and the ability to align and advocate for customers
  • Passion for making products better through customer support
  • Amazing written English communication skills. Seriously.
  • Ability to thrive in fluid and at times stressful situations
  • Excellent attention to detail and ability to recognize patterns and solve problems
  • Great people skills and a desire to learn new things
  • Previous technical support experience required, at least 2-4 years’ experience in a virtual help desk environment
  • High school diploma, or the equivalent knowledge and experience, is required, some college preferred
  • Knowledge of help desk software
  • Able to collaborate with others and work effectively in a virtual environment

BENEFITS

Some of the best things about being on our team:

  • We are strong believers in flex-work and work around our towns and, at times, around the country!
  • Our salaries and benefits are competitive for our industry
  • You get a shiny computer and all kinds of tools for making your work time productive and enjoyable
  • Our clients are awesome and so are the people that use their products
  • We live in a never-ending stream of memes and animated GIFs

About The Yeomen

The Yeomen is a community of customer support folks. We believe stellar care turns customers into promoters. Whether your current support system needs a tune up, or you just need someone to handle your help desk, The Yeomen are here for you. Let us know how we can help! 🙂

Jim Coe founded The Yeomen in the summer of 2013. Since then, we’ve grown to a team of 23 on three continents supporting a variety of languages. We are building a globally-distributed team to provide extended hours of service while ensuring that our staff can work a normal day. The Yeomen is committed to the happiness of our employees.

Good community support transcends context, so we work with a variety of companies. Some sell physical products and software while others provide platforms for expression and empowerment. Still others aggregate news and market information to better inform their audience. All of them see the value of making sure their clients are well cared for.

The Yeomen are strong advocates of community. We believe the empathy and engagement that we invest in our customers should be reflected in our own workspace. Teamwork is the core of how we operate. We collaborate with one another, work together to solve problems, and take equal share in our successes. We celebrate and embrace diverse personalities, encourage social interaction, and welcome opportunities for our own team members to engage with each other’s insights and ideas. We also like our fun. If you can speak in gifs and emoticons, then you may be a good fit for our community.

Thinking about joining us? Here are some of the best things about being on our team:

• You can work from your home, at a coffee shop, by the pool, or pretty much anywhere you can find WiFi.
• Our salaries and benefits are competitive for our industry.
• You get a shiny MacBook and all kinds of software tools for making your work time productive and enjoyable.
• Our clients are awesome, and so are the people that use their products.
We live in a never-ending stream of meme references.