User Researcher

Overview

Vox Media employees go deep, thriving on innovation and change while ambitiously seeking to master their subject areas, hone their craft, and improve their communities. We help smart, talented, creative professionals make a meaningful impact in media, technology and the world around them. The Vox Media house of brands includes industry-leading media forces like SB Nation, Eater, The Verge, Vox, Curbed, Recode, Racked and Polygon, and reaches an audience of hundreds of millions, generating over a billion content views each month.

How we build and share this content requires our Product team to understand the contributors who shape it, the audiences who consume it, and the landscape in which we operate. We’re looking for an experienced user researcher to assist our team from October, 2017 to February, 2018 (exact dates TBD). This temporary position will work with our senior user researcher, our executive director of publishing, and our executive director of audience engagement.

We use surveys, interviews, loads of data, usability tests, and more to study people, products, and the marketplace to understand the context in which our work lives. This research determines product decisions and strategies, shapes feature designs, and influences the user experience.

Our ideal candidate is a skilled listener and excellent communicator who’s able to make detailed observations and connect the dots to form a story. This researcher will work with stakeholders and editorial teams all over the company to inform product development, strategy, and a general understanding of Vox Media’s staff, audience, and competitors.

Responsibilities

• Draft, create, send, and analyze surveys
• Recruit interview subjects
• Interview stakeholders, users, and audience members
• Run usability tests and build unmoderated tests
• Analyze data in Excel and Google Sheets
• Articulate research findings
• Collaborate

Our product team is remote-first, though you can choose to work from any of our offices (New York, Washington D.C., San Francisco, Austin) if you already live nearby.

To apply, please submit:

• A cover letter
• Your resume
• A short write-up (500 words or so) of a recent and interesting research problem you needed to solve (and the steps you took to solve it).

Vox Media is an equal opportunity employer and is committed to building a safe, inclusive environment for people of all backgrounds. Everyone is encouraged to apply, including women, LGBTQ people, people of color, and people with disabilities.