Overview

Positive customer experiences are the most important aspect of any everlasting organization. The average dissatisfied customer will tell eight to 16 people about it. One-fifth of all unhappy customers tell at least 20 people about their bad experience. Here at The Chivery we are looking for passionate, self-motivated individuals who will strive to ensure that our customers are treated like the most important people in the world – we want representatives who will go the extra mile in all things with a can-do attitude. Trust us when we say that we like to get weird sometimes, but perfect customer care comes first (with a touch of whimsical practicality).

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

This is a part-time, 1099 contracted position, and roughly 30 hours of work is expected each week.

JOB DESCRIPTION

  • Knowledge of our awesome Chivery products and theCHIVE culture.
  • Provides timely and accurate information to incoming customer order status and product knowledge requests.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Processes customer orders/changes/returns according to established department policies and procedures.
  • Provides timely feedback to the company regarding service failures or customer concerns.
  • Partners with the sales team to meet and exceed customer’s service expectations

REQUIREMENTS

  • 1+ years of customer service experience is a must.
  • Must be dedicated to working hard, taking on new responsibilities and be proactive in upcoming projects as well as ensuring work for the day has been completed.
  • Attention to detail an absolute must.
  • Experience with online ticketing platforms and live chat (Zendesk preferred).
  • Working nights, weekends, and holidays will be required.
  • Overtime will be required, especially during the busy holiday season.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Confidence, patience, empathy, and politeness when dealing with difficult situations.
  • An ability to work well under pressure.
  • Ability to work on Mac computers.
  • Experience with NetSuite and Shopify order management is a plus.

COMPENSATION & BENEFITS

  • Competitive hourly salary.
  • 1099 contract position.

About theCHIVE

Founded in 2008 by brothers John and Leo Resig, Resignation Media - parent company of flagship humor properties theCHIVE and theBERRY - has grown from a lone photo blog into a global lifestyle brand in entertainment, apparel, charity and beer, all while staying true to the warm-spirited, charitable nature of its audience.

This family also includes eCommerce sites The Chivery, Buy Me Brunch and William Murray Golf. In 2010, Resignation Media established Chive Charities, a non-profit organization that inspires theCHIVE’s online community to champion orphaned causes in need of public awareness and financial assistance.

Resignation Media is dedicated to delivering the best user experience across desktop, mobile web, app, podcasts and OTT channels.

theCHIVE is the largest privately owned entertainment destination in the world, but there's more than meets the eye. Behind Comscore's #1 ranked Humor Website (March 2016) lies an unparalleled community of 40M+ Chivers--sexy creatures, generous misfits, crazy hooligans, and a family of people just trying to make the world 10% happier.

Resignation Media is headquartered in Austin, TX with 170 full-time employees nationwide, with offices in Chicago, Los Angeles, New York City and San Francisco. Resignation Media is a full-service publisher partner serving all aspects of media: ad sales, editorial, content production, social, design and experiential.