Overview
Mattermost, Inc. is the company behind the Mattermost open source project, a fast-growing workplace messaging solution used by thousands of companies. Our vision is a world more connected to what matters most, and our mission is to give every organization the power to achieve their highest priorities through modern communication.
We value high impact work, ownership, being proud of what we build and being focused on customer success. If these values match who you are, we hope you’ll learn more about working at Mattermost and come talk to us!
ABOUT THIS ROLE:
Help tens of thousands of people around the world make the most out of the Mattermost open source project with clear, effective technical documentation.
On a daily basis, you’ll see your work used and appreciated by a global community.
Responsibilities
- Translate high level instructions from developers or demonstrations into concise, clear, step-by-step documentation
- Work with developers and product managers to clearly document instructions, guides, overviews and explanatory material
- Support users and customers by FAQs, knowledge-base articles, and mini-articles
- Work effectively with both core team members and the open source community in developing documentation
- Help test and find issues with pre-release versions used daily by the core team prior to official release.
Qualifications
- Minimum 2 years experience documenting the setup of software products
- Experience setting up and documenting Linux and/or Windows Server based-applications
- Ability to write in a voice that is positive, concise, clear and easy to translate (a large portion of our community is international).
- Ability to speak simply about ideas others may find complex
- Comfort working remotely with ability to take occasional video conference meetings between 8:30am to 2pm California time (UTC-08) or 11:30am to 5pm Toronto time (UTC-05)