Overview

About Constant Contact

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities – and we’re just getting started!

Constant Contact’s Lead Gen & CRM platform is a Gainesville-bred, cloud-based automation technology platform for marketing agencies and small- to mid-sized businesses (SMBs) that rivals top competitors with its features, functionalities, and performance. We pride ourselves in knowing that our product is powerful, affordable, and accessible for everyone. With a team working from home offices across the country, we’re looking for people who like working in small teams and are excited about being part of a fast-growth organization.

With that in mind, we are looking for someone that can bring a broad range of technical and user support services to the organization. The Technical Support Specialist will be responsible for resolving technical support queries that come in via phone, email, and chat systems related to our in-house Lead Gen & CRM software application. You will also conduct comprehensive bug reports, submit feature requests and usability requests, and test applications.

What You’ll Do

  • Responsible for resolving technical support queries that come in via phone, email, and chat systems related to our in-house Lead Gen & CRM software application.
  • Provide training and support to customers on how to use the Lead Gen & CRM software
  • Conduct comprehensive bug reports, submit feature requests and usability requests, and test applications
  • Provide technical support to customers related to marketing automation platform
  • Keep up to date with the latest developments in the Lead Gen & CRM software
  • Identify and report potential technical issues to the product team
  • Collaborate with the team to identify and implement process improvements
  • Provide training and support to internal and external customers on how to use the Lead Gen & CRM software
  • Handle escalated technical issues and provide solutions
  • Build relationships with customers and provide excellent customer service
  • Work collaboratively with other departments to resolve technical issues

Who You Are

  • You have experience in technical support or a similar role
  • You have excellent communication skills, both written and verbal
  • You are able to work in a fast-paced environment and handle multiple tasks simultaneously
  • You have a strong attention to detail
  • You have experience with SaaS platforms, APIs, and SDKs
  • You are familiar with marketing automation platforms such as HubSpot, Marketo, and Salesforce
  • You have experience with CRM systems
  • You have a Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience
  • You have experience with Google Workspace (Docs, Sheets, Slides) and Office 365
  • You have a passion for technology and are eager to learn new things
  • You are a team player and enjoy collaborating with others
  • You have experience with working in a remote environment
  • You have a minimum of 2 years of relevant experience

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their location, and the cost of labor in that location. The range for this position is $20.20 – $25.25 USD per hour.

Why You’ll Love Us

  • Company provided MacBook
  • Health, dental, vision, 401k, generous PTO
  • Flexible work schedule
  • Career growth opportunities

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce, allowing our employees to choose whether they’d like to work remotely or in our office locations. If you are open to this hybrid work model, please mention it in your application.

Application Deadline: 30 days from posting date.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, age, disability, genetic information, or any other category protected by law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Constant Contact, please contact Human Resources at HR@constantcontact.com. In addition, Constant Contact is a participant in E-Verify, an internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees.