Technical Program Manager

Overview

Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. Ensuring continued success requires continuous development of training programs that will drive rapid, consistent, & game-changing results for our employees, partners, and customers. The AWS Training and Certification (T&C) team is looking for a program manager, with business process experience, technical insight, education acumen, strong organizational skills, and interested in working cross-functionally within AWS to solidify a content crowdsourcing program.

The Technical Program Manager within the Curriculum Team will facilitate the T&C team’s content curation program across AWS. We will partner with other content teams to prioritize and help drive content development for AWS services and solutions and formalize a curation program. This is a new function and there is a lot of opportunity to work collaboratively, to define workflows, interlock, and communication channels, to influence educational directions, programs and learning modalities, and to improve learner experience and engagement. Accuracy, relevancy, and time to market are critical attributes for our training and you will be working within the curriculum team to ensure timely availability of curated learning offerings. To be successful in this role, the candidate must thrive in a dynamic, fast-paced environment, have a passion for education, is consultative, and have technical acumen. This role requires excellent project management skills, strategic thinking and problem solving, and strong communication skills. The ideal candidate will be an organized self-starter with a strong bias for action that is not afraid to dig into the details to ensure we are working cross-functionally to facilitate content creation that is aligned to roles and technical roadmaps.

RESPONSIBILITIES

• Provide influence, direction and guidance to ensure high quality education offerings.
• Actively review, contribute to, and monitor roadmaps to ensure timely engagement, planning and execution for training offerings.
• Suggest alternate approaches that create a more engaging experience for the learner.
• Review performance of the portfolio of curated offerings for quality, accuracy, and relativity.
• Aggregate and provide continuous improvement feedback to content contributors based on course feedback outcomes.
• Identify process improvement strategies to facilitate the creation and production of technical training.
• Coordinate cross-functional resources to review project deliverables and ensure completion of reviews.
• Some travel required for onboarding, events, team and group meetings. (10-30%).

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.”

BASIC QUALIFICATIONS

• 5+ years’ experience in Project, Program, or Product Management
• Must have background or knowledge of learning design, education, technologies, curriculum development and/or instructional design
• Must have technology acumen, preferably experience in presales, deployment or support roles, but minimally understand cloud technologies and distributed computing and relate back to IT role functions.
• Demonstrated ability to define, influence, refine, and implement processes, procedures, and policies.
• Operations management experience in a ticket-driven workload.
• Bachelor’s degree or equivalent technical industry work experience

PREFERRED QUALIFICATIONS

• A demonstrated ability to work cross-functionally with multiple teams and stakeholders.
• Excellent organizational and project management skills.
• Knowledge and/or hands-on experience with AWS infrastructure services.
• Strong written and verbal communication skills.
• Ability to manage ambiguous projects, identify and solve blocking issues, and know when to escalate to keep a project moving forward.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.”