Overview

Founded circa 2012 in Barcelona, Typeform was founded by two designers: David Okuniev and Robert Muñoz. Their mission? Make online forms a little more human. Today, Typeform works on the future of online forms. Powering your brand’s interactions with beautifully designed, professional-looking online forms that people just love. Create forms, surveys, quizzes (and so much more) to grow your audience, improve just about anything, and validate (or invalidate) your best ideas.

The most important interaction on the web is the exchange of information between a brand and its audience. And that exchange usually happens through online forms. We believe that even a utility like online forms should be remarkable. Our customers say they get more answers from their audience and even the occasional compliment. Make every interaction count.

Typeform is a team of over 200 people representing 30 countries. We have offices in Barcelona, Spain and in San Francisco, United States.

About the Role

Aree you kind of a geek, with some coding skills that surprise people at parties? Are you great at explaining technical things in a simple way? Do you enjoy helping people out and solving unique problems? Are you self-motivated, driven, and ambitious? If so, it’s time we talked. Typeform makes beautiful, next-generation online forms. And we’re growing, fast. We’re looking for passionate and self-motivated Customer Advocates to join our team remote team based in the US (Arizona or Florida). Your responsibilities will include:

  • Respond to user inquiries via email, instant chat, and social media channels. (Other channels, such as Skype and phone, might be needed in the future.)
  • Develop and maintain long-term relationships with people who use Typeform
  • Be a Typeform guru. Train, guide, and inspire users to get the most out of our platform
  • Troubleshoot and report issues in the platform to the Dev team, help prioritize them, and craft alternative solutions or workarounds for premium users
  • Follow best practices in data collection, tagging, and tracking
  • Delight our customers with the best quality answers aiming at pushing the high level standards of customer satisfaction
  • Be a team player and constantly provide feedback about new feature requests, pain points, etc
  • Work closely with other teams such as marketing, product, and engineering to provide the best service and help us grow
  • Help out with other duties in the Customer Success team such as contributing to department level OKR’s

What we are looking for 

  • You are based in the US: Arizona or Florida.
  • Knowledge of software development languages and technologies (preferably web or mobile)
  • Knowledge of Typeform at end-user level (we’ll turn you into a guru when you join us)
  • Experience working in the software industry
  • Strong communication skills, and fluency in verbal and written English
  • Ability to diagnose and solve problems with varying complexity, focusing on the customer’s needs
  • Organized, self-motivated, and detail-oriented
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Team player with demonstrated ability to execute across a cross-functional team
  • Schedule flexibility. Availability to work on weekends or bank holidays would be a plus
  • Demonstrated ability to show empathy and take ownership of customer queries

These would be great:

  • You have 2+ years of experience in Tech Support environment
  • You have a good understanding of tech tools such as in-browser Inspector/Developer Tools and Browserstack
  • You’re familiar with Google Analytics and other tracking tools
  • You worked with integrations and API
  • You’ve worked in SaaS or tech startup
  • You’ve worked in an Agile environment

Think you’re a good fit? Hit apply—success might be just around the corner 😉

*Today, more than 2.5M people from all over the world use Typeform. We celebrate the diversity of our customer base, and we want our employees to reflect those differences. At Typeform, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.