Overview

Our mission is to empower stores by making payments easy for every one.

In early 2013, we started off as three people in an apartment developing Shopify stores under the name of Bootstrap Heroes. Through working with the Shopify community, we discovered we could empower storeowners by solving their technical challenges. From those early days, we realized our mission was to empower storeowners by focusing on the most impactful problems they face.

In 2014, we built ReCharge to make payments easy for everyone. By constantly finding solutions for customers to reorder products, we are now able to help over 10,000 business dramatically grow and thrive.

Our goal is to help grow the world economy and create prosperity for all.

How We Work

The best people are everywhere, not just in the radius around our headquarters in Santa Monica, California. That’s why we have expanded our horizons all the way from the Andes in Argentina to the Rockies in Denver, Colorado. We’ve found expanding our reach to build a remote team enables us to uncover outstanding talent.

The ReCharge team maintains a work-life balance approach. It’s not our goal to dash through the sprints, but rather to focus on building the future. We understand that hobbies exist and encourage our employees to pursue them. You’ll find out quickly that our team surfs, hikes, cycles, reads (hardcovers!), and festival hops – all while exceeding performance expectations at work.

Above all, we realize if you empower people to pursue their passions, they will help change the world.

ReCharge is a fast moving small team making ecommerce payments easy for everyone. We currently empower thousands of online stores to sell their products on a recurring basis. We’re experiencing incredible growth – from our start 18 months ago we have bootstrapped our way to processing millions of dollars per week.

About the Role

We are looking for a Technical Customer Success Engineer who is resourceful; using troubleshooting and analytical skills to serve our customers via email, chat, and occasional phone calls. You are self driven, with a knack for digging deep into problems. You have a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’ll help to find convergence in what customers need so that we can build the highest value product. We get a lot of applicants, so we encourage you to do something that stands out and help us know why your the perfect fit for ReCharge.

Job Description:

  • Combining technical expertise with customer service to resolve questions and issues
  • Communicate clearly in writing to both technical and non-technical people
  • Document and build new tools to improve support flows
  • Identify patterns, recommend improvements, and filter out unimportant issues
  • Author documentation for our customer-facing Help Center
  • Assist with successful on-boarding of new customers

REQUIREMENTS

  • Covering US hours 9am-5pm PST, CST, or EST
    • Knowledge of HTML, CSS, Javascript (Knowledge of other programming languages a plus)
    • 2+ Years experience in a similar role at another SaaS company
    • Excellent organizational and communication skills
    • Detail oriented. To prove this make sure to add to job application the headline: “I am detail oriented”
    • Excellent customer service skills with a polite, patient, caring, calm and professional demeanor
    • Language requirements: English fluency (written and spoken)
  • Background in the software industry

BENEFITS

  • Competitive salaries
  • Apple equipment
  • Paid time off
  • Much more…