Overview

About Supabase

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

About the Role

The Technical Account Manager (TAM) is the primary technical partner for our Team and Enterprise customers after the sale, helping them adopt, operate, and get long-term value from Supabase. As the technical owner of your assigned accounts, you will work closely with some of our most valuable customers to understand their architecture and guide them toward successful outcomes.

  • Understand your customers’ architecture, use cases, constraints, and goals
  • Validate deployments and guide onboarding and early success
  • Proactively surface risks and optimization opportunities
  • Coordinate internal teams on complex escalations and drive root cause analysis
  • Align Supabase capabilities with your customer’s roadmap

Successful TAMs are proactive, technically credible, and customer-first. TAM is a relationship, not a response channel. You’ll be joining our Success team, working alongside other TAMs who support our highest-value customers.

Technical Ownership and Onboarding

  • Own the technical relationship for a portfolio of high-value accounts, including onboarding and adoption from the first weeks.
  • Run technical discovery and architecture reviews, and shape success plans aligned to the customer’s roadmap.
  • Guide customers through rollout, integration, and production readiness, helping them adopt new features.

Proactive Technical Guidance

  • Run regular technical check-ins and health reviews, and recommend improvements in performance, security, and cost.
  • Flag risks and opportunities early, and share product updates and best practices with customers.
  • Coach customers on scaling patterns, observability, and secure operations.

Escalation and Collaboration

  • Own the technical side of high-priority cases, and coordinate across Support, Engineering, and Product to resolve issues.
  • Translate customer context for internal teams, and drive follow-up and root cause analysis after incidents.
  • Document customer insights and feed them back into Product and Support processes.

Preferred Experience

  • 6+ years of relevant work experience in engineering, SRE, technical consulting, or a similar role, including operating production systems
  • Strong technical depth across database internals, scalability, security posture, and infrastructure
  • A proactive mindset and a track record of guiding customers toward outcomes
  • Sound escalation judgment and very strong communication skills
  • Awareness of how TAM performance shows up in retention and NRR, including surfacing expansion signals and renewal risks
  • Experience working in async or globally distributed teams

What We Offer

  • Fully Remote: We hire globally. We have no Supabase offices, and offer a WeWork or co-working allowance for those who prefer one.
  • ESOP: Every team member gets equity in the company.
  • Tech Allowance: Use this budget to set up your ideal workspace, plus a $100 monthly WFH stipend.
  • Health Benefits: Supabase covers 100% of the cost of health insurance for employees and 80% for dependents.
  • Annual Off-Sites: Once a year, the whole company gathers somewhere around the world.
  • Flexible Work: We operate asynchronously, with flexible hours and time off.
  • Professional Development: Annual budget for conferences, courses, and training.

About the Team

Supabase is a fully remote team of around 400 people in 60+ countries, speaking 20+ languages. We have raised over $1B, including a $500M Series F, and have 540,000+ community members.