Overview

You love working with some of the most influential companies on the planet, and helping them get the most out of WordPress and our VIP program.

Your style is to get things done while reducing friction for your colleagues and clients, to respond rapidly when called upon, as well as being proactive. You view companies as partners, and not just customers, and pride yourself in establishing long-term relationships. You enjoy managing projects and timelines, and working with everyone from engineers to GMs and VPs of Sales.

In addition, you are:

  • Comfortable with a high volume of communication and switching tasks at a moment’s notice
  • Quick to resolve issues that pop up, and collaborate with developers
  • An expert at distilling goals and wish-lists into concrete next steps
  • Skilled in conflict management and resolution
  • Undaunted by managing risks in high stakes situations
  • Excited by kick-off calls and getting everyone on the same page

The position entails managing partners post-sales through launch, and beyond. You’ll be the point person for their projects, as well as being an escalation point. This role requires you to have a deep understanding of the technology and platforms that we run, and be able to communicate with both engineers and business people effectively. Software development and architecture experience will help you succeed, however coding is not in scope for this position. Some moderate travel is required – expect quarterly as a baseline.

HOW TO APPLY

Does this sound interesting? If yes, please apply telling us about yourself and attach a résumé. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

If you’re reading this on a site other than automattic.com please make sure you visit automattic.com/work-with-us for the latest details on applying.

About Automattic

Automattic wants to make the web a better place. Our family includes Jetpack, WooCommerce, Longreads, WordPress.com, and more. With WordPress.com, you can create beautiful websites and blogs for free and enhance those sites with our premium services. A fully distributed company, Automattic — celebrating ten years in 2015 — has over 500 staff in more than 50 countries.

Want to make the web a better place for more than a billion people each month? We’re hiring. Everyone works from the location they choose. We’re spread out all over the world in more than 50 countries. We track about 70 percent of our projects on P2-themed WordPress.com blogs, 25 percent in private chat rooms, and the rest on Slack. Because of the geographic variance, we’re active 24/7. We care about the work you produce, not just the hours you put in.

BENEFITS

• Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family.
• Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte!
• We happily provide or reimburse hardware and software you’ll need, as well as books or conferences that promote continued learning.
• Company-sponsored life insurance.
• Open maternity/paternity leave. If you’ve been with Automattic for 12 months, your leave is fully paid.
• WordPress-branded laptop at your four-year anniversary. A spiffy set of wireless headphones at your seven-year anniversary.
• Paid two to three-month sabbatical encouraged every five years.
• We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe.
• Other benefits are country-specific, and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers.