Software Launch Program Manager / Launch Engineer

Overview

Twilio is looking for a Launch Program Manager who wants to help Twilio’s largest and highest impact customers successfully launch Twilio software applications. You will need to be able to create and drive software launch plans, timelines and solution designs that help customers efficiently and successfully drive their projects to production. You bring experience with architecting for scale, resiliency and security, and you have successfully launched and managed multiple complex software development projects in your career. You anticipate bottlenecks, explore contingencies and provide effective escalation management. Even better, you love to analyze data and have built tools to monitor and track launch metrics on a daily, weekly, and quarterly basis.

What?

A great day for you would be working with high impact customers and partners, solving technical challenges while fostering confidence in our platform. You will travel when needed to deliver an excellent launch experience for strategic accounts. You will coordinate and motivate both internal and external team members to drive projects that are well-architected and delivered on time. At the same time, you will identify risks, opportunities and process improvements within launch execution and create professional presentations and concise documentation of customer requirements. Ultimately you will create a great experience for Twilio customers that you engage with and an efficient launch process for internal and external stakeholders.

Why?

This is a critical role for Twilio to make sure all internal and external constituents are aligned to support our customers as they ramp towards production launch. This is a great opportunity to influence a diverse set of cross-functional teams and drive success at Twilio as we grow our leadership position in the enterprise market.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. The Engineering team plays an integral role in building out the products that allow our developer community to meet their communication needs.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we’re dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.

Where?

This position will be located in our beautiful office at 375 Beale Street in San Francisco.  We will also consider candidates located in major US metro areas where we have significant customer presence. In our offices, you should expect the normal perks: catered meals, snacks, game room, ergonomic desks, etc.  What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, we know this is a marathon not a sprint; that builds an inclusive culture where we want all of our people to be comfortable and thrive.  We seek out people who live by our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.