Social Media Manager

Upwork is the world’s largest freelancing website. Each year $1.5 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you’ll help build on this momentum. Together, we’ll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits.

Upwork is the world’s largest freelancing website. Each year $1.5 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you’ll help build on this momentum. Together, we’ll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits.

Do you keep up-to-date on the latest social media trends? Daydream about how to generate social buzz that drives engagement? Find yourself explaining the difference between a mention and retweet? We’re seeking an ambitious social media manager to help expand and manage our social media channels, which currently have over 900,000 fans and followers. As a Social Media Manager with Upwork, you would help craft our voice on high-profile channels, evolving our efforts, and working with a cross-function team including marketing, sales, product, engineering, and customer support.

Responsibilities:

• You will lead our social media editorial calendar, including writing and posting.
• Working closely with partners, you will amplify PR, marketing, sales, and operations campaigns via social media.
• Oversee the day-to-day operation of our employee advocacy program.
• You will stay current with the latest social trends and technical changes, and strategize fresh and creative ways to optimize our post straegy and generate buzz to help drive our company’s growth.
• You will be hands-on with our community to build dynamic channels that foster balanced discussion.
• Collaborating with our customer support team, you will identify and escalate customer issues, including refining practices and training.
• As a partner to product marketing, you will work to refine messaging for new features and policy changes and train the moderation team on responses.
• You will surface community reaction and feedback to hot button issues and work across departments to ensure social needs are taken into account in responses.

How to catch our eye:

• Professional experience running business pages on Twitter, Facebook, LinkedIn, YouTube, and Instagram and developing social / online campaigns that spark buzz.
• Self-starter attitude, including the ability to work independently on a variety of hands-on projects with minimal supervision
• Outstanding writing ability and interpersonal skills.

How to really knock our socks off

• Proven background working remotely in a dynamic environment and juggling varied priorities across multiple stakeholders, including a sense of urgency and eagerness to be in touch that is a fit for the 24×7 nature of social channels.
• Real passion for social media and an active user of Facebook, Twitter and LinkedIn.
• Sound judgement when handling challenging customer issues.
• Professional mindset when representing yourself and company, online and offline.
• Experience with Vimeo and SlideShare a plus.
• Tools: Social tools like Buffer, Tweetdeck, and Lithium Response, communication and productivity tools like Gmail, Google Docs and Slack, and the ability and interest to pick up new software platforms quickly.

Come change how the world works.

At Upwork you’ll help shape the future of work. From our offices in San Francisco, Mountain View and Chicago, together we’re creating exciting new opportunities for a world of professionals. You’ll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Put our community first, Have a bias towards action, and Build amazing teams. Along the way you’ll have fun and enjoy the perks of a people-first company: Work from Home Wednesday’s, daily breakfast and lunch, regular in-office happy hours, top-notch benefits … and more. Check out Upwork’s spotlight on The Muse for a glimpse of our daily work/life balance.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.