Overview

At Elastic, we have a simple goal: to solve the world’s data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to real time Twitter streams, Apache logs to WordPress blogs, our products are extending what’s possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.

Thanks to our ongoing expansion we have the opportunity to grow our Site Reliability team. We’re a part of the Elastic Cloud team with an operations background who aren’t afraid to get our hands dirty. We are the first line of consumers for Elastic’s products and our experience helps influence the direction of the product. While most organizations may have a single or a handful of Elastic Stack deployments, here, you’ll be responsible for identifying, troubleshooting and reporting platform problems to developers in order to ensure that the thousands of Elasticsearch clusters that we manage are providing a stable and reliable service. We’re looking for people who are just as passionate about troubleshooting issues with distributed systems as they are to automate, code and collaborate to solve problems.

Responsibilities

  • You will report and solve problems within the Elastic Cloud infrastructure services and collaborate on issues with developers
  • Handle day to day operations around the Elastic Cloud such as customer trouble tickets, managing cloud provider infrastructure (maintenance/ expansion), and software deployments
  • You will develop and improve tooling to deploy and run the Elastic Cloud product and infrastructure
  • Demonstrate and promote best practices for teams using cloud platforms

Experience

  • You have multiple years hands-on experience administering Linux, preferably with distributed systems with some scale
  • One or more years of AWS, GCP and/or Azure experience is a requirement
  • You possess experience automating production Linux systems collaboratively, deriving configuration through version control
  • Comfortable writing software to automate API-driven tasks at scale; The SRE team uses Python and some Go, where the developers use Scala, Python, and Java
  • You have used Ansible/Puppet/Chef or another config management suite, know where it’s broken, and open to trying new things

Key Skills

  • Healthy knowledge of Linux (have compiled your own kernel at some point, know how to trace syscalls, understand TCP, care about the difference between sysvinit/runit/systemd, etc.)
  • Relentless desire to automate and build software tools
  • Desire to represent work in git, driven by a GitHub workflow through issues and pull requests
  • Love open source development, and have contributed to some project somewhere (doesn’t have to be ours), whether through mailing lists, patches, documentation, etc.
  • Enjoy working remotely and the communication it requires
  • Love a diverse environment, working with men and women all over the world

Additional Information

  • Competitive pay and benefits
  • Stock options
  • Catered lunches, snacks, and beverages in most offices
  • An environment in which you can balance great work with a great life
  • Passionate people building great products
  • Employees with a wide variety of interests
  • Distributed-first company with employees in over 30 countries, spread across 18 time zones, and speaking over 30 languages!

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.