Overview

Set your own hours, take inbound banking card calls from home, and earn up to $350 in certification bonuses. The contract has a pool of 20,000+ hours of work available every month.

Earnings at a Glance

15.00–17.00 per hour, plus performance incentives
$300 certification bonus once you complete 200 productive hours
+$50 bonus if you certify within 6 weeks
Choose your own hours. Coverage runs 24/7, every day
Remote, U.S.-based, 1099 independent contractor

The Opportunity

Help cardholders manage their money with confidence. You’ll take inbound calls from people who rely on their cards for everyday life. They might be activating a new card, replacing a lost one, sorting out a disputed charge, or getting a time-sensitive payment through. These moments matter, and you’re the person who makes them go smoothly.

What the Work Involves

Inbound calls on card activation, replacements, lost or stolen cards, balances, and account questions
Payments, transfers, and disputes, handled accurately and securely
Identity verification and strict security and compliance protocols on every call
Spotting potential fraud and helping resolve it with composure
Accurate documentation of every interaction

You’re a Fit If You Bring

Clear, empathetic phone communication, even when callers are stressed
Care for protecting sensitive financial information
Comfort moving between multiple systems at once
Composure and problem-solving in a fast-paced environment
Strong plus: banking, card, financial services, or contact center experience

Your Path to Starting Work

Week 1: Apply. Create your ShyftOff account and apply to the Financial Services campaign.
Weeks 2–3: Screening & credentialing. Federal background check, fingerprinting, drug screening, and credential issuance.
Weeks 4–5: Certification. Simulations and scored mock calls. Standards and examples of required work product are demonstrated.
Week 6: Practice calls & go-live. Show that your work meets the program’s accuracy and quality standards, then start choosing open hours.

Screening Cost: Please Read Before Applying

This is a federally backed program, so every contractor must complete third-party credentialing before taking live calls. As an independent contractor, you pay these providers directly:

Extensive federal background check
Fingerprinting
Drug screening
YubiKey security device (yours to keep)

Total: $299, paid to third-party providers. It’s due only when you move into credentialing, not at sign-up.

What You’ll Need

Ability to pass federal background, fingerprint, and drug screening
A quiet home workspace and reliable high-speed internet
Commitment to completing self-paced certification (about 6 weeks)

How to Apply

Create your agent account at https://www.shyftoff.com/agents
Apply to the Financial Services campaign from your dashboard

This is an independent contractor (1099) opportunity. You set your own schedule, work remotely, and provide your own workspace and equipment.