Overview

We’re looking for a driven, organized, and passionate UX Researcher to guide our teams in delivering the very best digital services for the American people. The ideal candidate wants to make a difference, cares about making technology work for people, and enjoys speaking with a diverse range of people. Your work will improve the lives of people interacting with the US Government. As part of our team, you will work with small teams of designers and engineers to help deliver web applications and services.

ESSENTIAL FUNCTIONS

  • Plan and facilitate feedback sessions based on product team’s questions and goals
  • Prioritize research projects based on team needs and goals, balancing research team capacity
  • Plan and facilitate collaboration between researchers, product team members, and stakeholders
  • Plan strategy for outreach to find feedback participants
  • Provide mentorship and guidance to newer researchers on the team
  • Participate as a stakeholder / user in product development for in-house user research management system

REQUIREMENTS

BASIC QUALIFICATIONS

  • Minimum 5 years experience planning and facilitating a range of research types from usability testing to exploratory discovery projects
  • Experience collaborating with technology product teams, including product managers, designers, and developers in research
  • Problem-solving skills making tools and techniques work for projects, and adjusting when unexpected things go wrong
  • Experience with quantitative methods such as surveys, tree testing, etc
  • Strong organizational and communication skills
  • Occaisional travel to client site in Baltimore
  • Position is remote

DESIRED SKILLS

  • Knowledge of or experience with accessibility
  • Experience with Government work or technology

BENEFITS

  • Health, dental, and vision insurance
  • Vanguard 401K plan
  • Unlimited Vacation
  • Continuing education/conference benefit

Ad Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

About Ad Hoc

Ad Hoc is a small software engineering company that came out of the successful effort to rescue HealthCare.gov after its disastrous initial launch.

Ad Hoc is focused on delivering and operating fast, stable, and well-designed services on behalf of U.S. federal and state government that enables agencies to provide transactional and informational services to consumers. We do this by bringing people from startups and successful private sector technology companies to these problems, collaborating closely with government partners to deliver software that actually works.

Following the initial launch of HealthCare.gov in 2013, the White House assembled a team of top technology talent from outside of government, to assess what was wrong and come up with a plan to fix it.

Greg and Paul, Ad Hoc's cofounders and principals, were part of that original group, known as the ad hoc team, that went in and worked along side those who had built HealthCare.gov.

Through their expert leadership and effort, they stablized the site and ensured that millions of Americans were able to get affordable health coverage. Read more on the rescue of HealthCare.gov.

Ad Hoc is based in Washington, DC, but we are a remote-first company, and have people working all over the USA (Chicago, Providence, Portland, ME, Massachusetts, Seattle, San Francisco).

We're inviting applicants with diverse backgrounds to join and help lead our team.

We offer a competitive compensation and benefits package.