Overview

Secure every identity, from AI to human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We’re all in on this mission. If you are too, let’s talk.

Okta is seeking an experienced technical writer with a passion for creating and delivering customer-centered technical content. We’re looking for a collaborative, creative team member who understands how to write content that is clear, concise, and relevant.

In this role, you will work closely with a global network of engineers, product managers, and customer success professionals to understand real-world use cases for identity and access management. You will create practical technical content that guides Okta customers to successfully adopt and deploy our solutions.

If you have a passion for learning new technologies and want to help us drive adoption and success for our customers, then we’d love to talk to you!

Note: This role requires in-person onboarding in office during the first week of employment.

What you’ll be doing

  • Work with development, product management, and customer success teams to create and update customer-facing documentation, including release notes, deployment guides, configuration guides, best practice guides, and knowledge base articles
  • Apply principles of technical communication and information architecture to structure documentation to be findable and usable
  • Deliver high-quality, polished documentation in an agile environment
  • Proactively improve product documentation as a whole, including auditing, editing, and optimizing existing material
  • Follow and contribute to Okta documentation standards and style guidelines
  • Use a docs-as-code workflow with authoring tools like Git, Markdown, Vale, and a static site generator

What you’ll bring to the role

  • 7+ years of technical writing experience
  • Knowledge of identity and access management concepts and products, such as SSO, MFA, and APIs
  • Experience writing for admins and developers
  • Exceptional writing, editing, and communication skills
  • Proven ability to work independently and collaboratively in a fast-paced environment
  • Strong understanding of the tools of the trade, including Git, Markdown, and CCMS
  • Experience with docs-as-code tooling and working within a docs-as-code culture
  • Strong attention to detail, with a passion for delivering high-quality documentation

And extra credit if you have experience in any of the following

  • Working on documentation in the identity or security industry
  • Publishing technical content for AI and Machine Learning topics
  • Experience with Okta products or similar identity and access management products
  • Knowledge of developer tools, such as SDKs, REST APIs, and Postman
  • Background in instructional design and learning content
  • Experience using generative AI tools to create content and improve technical documentation processes

The Okta experience

The Okta experience covers supporting your well-being, driving social impact, and developing talent and fostering connection and community.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability, or any other characteristic protected by law.