Overview

Elemental Technologies, an Amazon Web Services company, is the leading supplier of software-defined video solutions. We are looking for a Senior Systems Engineer to provide superior pre-sales and, as needed, post-sales support for our key customers, including enterprise and strategic customers. In this role, you will work collaboratively with other technical and sales team members as a trusted contributor to a driven, innovative Sales team, helping us achieve our goal of becoming the market leader and most respected brand in the video processing space.

What you’ll do:

  • Act as the primary technical interface for customer evaluations and provide responsive and knowledgeable pre-sales support
  • Work with Systems Architects to design and integrate our products into various advanced video workflows for our customers
  • Handle technical account management for assigned accounts
  • Communicate customer feedback to Product Management (feature requests, market trends, etc.)
  • Train customers and system integrators on product use and best practices
  • Resolve complex customer issues with quickly evolving products
  • Work closely with product management and engineering teams to verify technical requirements for customer-requested features and defect fixes

BASIC QUALIFICATIONS

  • A BS in computer science, electrical engineering, or other related field, or equivalent experience
  • Experience working with Broadcast, OTT, or MSO workflows
  • Experience with compressed digital video standards, especially around MPEG-2, H.264, and HEVC technologies
  • 4 years’ experience with Linux operating systems
  • Willingness to travel domestically, up to 30%
  • Strong communication skills

PREFERRED QUALIFICATIONS

  • Working in a software development company
  • RESTful web API
  • Linux CentOS or Red Hat
  • Salesforce and Jira
  • Adaptive streaming technologies (Adobe, Apple, Microsoft)
  • Visio or other workflow diagram tool
  • Experience using at least one Linux-based scripting language (e.g. Perl, Ruby, Bash, Python)

About Amazon

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.

We are a company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of our customers. Our diverse perspectives come from many sources including gender, race, age, national origin, sexual orientation, culture, education, as well as professional and life experience. We are working to develop leaders and shape future talent pools to help us meet the needs of our customers around the world.