Overview

HR and Communication leaders at some of the largest brands in the world rely on our platform to inform, support and connect all home office and frontline workers everyday. SocialChorus is the only employee communications platform for complex, distributed workforces. Everyday our platform allows our customers to decentralize and reach their teams with relevant news and information in real-time.

We are looking for a strong Senior Program Manager to join our Professional Services team, where he/she will work directly with our customers independently leading and delivering multiple full lifecycle SocialChorus software implementation projects simultaneously resulting in in-scope/on-budget/on-time delivery, high customer satisfaction, and successful customer adoption. The position requires both managing and hands-on configuration of our software. Other responsibilities include working with sales to represent the value of our services and scope/price the work to be delivered, delivering training to our customers, providing product insights to product management, contributing to marketing initiatives, and improving our professional services delivery processes and tools.

Responsibilities

  • Delivering complex software implementations company wide to Fortune 1000 customers.
  • Working with multiple customers simultaneously to successfully manage and implement the SocialChorus software following our prescriptive implementation methodology resulting in in-scope/on-budget/on-time delivery, high customer satisfaction, and successful customer adoption.
  • Training of the SocialChorus software platform including expertise deploying and using SocialChorus while staying current with the latest product features and enhancements.
  • Translating and documenting customer requirements into configurable software solutions and business management processes.

Requirements

  • Minimum of 7 years experience managing and implementing ERP/HRIS applications with at least 2 years in a consultant capacity (any less experience will be passed).
  • Experience working for a SaaS company in customer success or professional services.
  • Strong project management, communication, customer leadership, and software delivery skills including the ability to proactively manage customer expectations, project plans, scope creep, budgets, multiple team resources, issues, and internal/external statuses.
  • Consulting and project management experience end-to-end through the entire software delivery lifecycle following a process-based methodology.
  • Advanced business analytics skills solving complex problems and interpreting customer requirements into deliverable solutions.
  • Detail-oriented with strong documentation skills.
  • Ability to successfully multi-task across projects, customers, and internal activities.
  • Highly enthusiastic, proactive, positive-minded, customer focused, and service-oriented.
  • Ability to work both independently and collaboratively in a team environment.
  • Quick learner and self-starter.
  • Strong desire to get things right rather than get things done. Desire to go β€œabove and beyond”.
  • Industry knowledge in the software and services verticals.
  • PMP certification a nice-to-have.
  • MBA is a nice-to-have
  • Bachelor’s degree required
  • Position requires minimal, occasional travel (estimate 15%).

Benefits

  • This is a full-time, salaries position, preferably in San Francisco, Chicago or New York.
  • Stock options, medical, dental, vision and 401k.
  • Excellent opportunity for career advancement in a fast-paced environment.
  • Unlimited PTO.

SocialChorus values:

  • We act like owners
  • We succeed together
  • We lead