Senior Product Manager

Overview

As a Sr. Product Manager, Business Operations you are passionate about understanding the customer behavior, expectations and perspectives while constantly delivering business value and customer success.  You employ empathy as a design tool, seeking first to understand your customer’s needs and co-creating solutions with your peers, stakeholders and user community ultimately developing a comprehensive product vision and strategy.

You believe that delivering the right product is generated from varying levels of listening and drawing insights from what you hear and observe.   Your strong interpersonal skills working with various-cross functional partner teams – Workplace Resources, Legal, Finance, People, Enterprise Architecture, Service Delivery Teams, Project Managers, and Operations teams enable you to be a change agent.  Partnering closely and supporting the delivery process is exciting for you. You enjoy helping the team solve & process trade-offs leveraging your knowledge about the platform(s) to successfully prioritize features and develop the products that customers need.

If you are a creative problem solver who thrives in the face of ambiguity and change, someone who loves experimentation, iteration, and data and who focuses on outcomes, this is the spot for you.

As a Product Manager at Mozilla, you will…

• Develop and champion a product vision, product strategy and product roadmap in support of company & IT goals and objectives and clearly articulate product strategy to leadership.
• Develop customer-informed product vision and strategy that support Mozilla and IT objectives using user research and design thinking methods
• Develop a product roadmap that excites customers and the Mozilla leadership team, using data and community building methods
• Own the product discovery process by leveraging User Research and Design Thinking principles to identify new product opportunities and enhancements
• Specify, prioritize and communicate high level and detailed product specifications using written specifications, business rules, flows and use cases.
• User experience generated deliverables such as prototypes, wireframes and design documents.
• Manage partner relationships, identifying necessary and/or desirable third-party features; evaluating and selecting vendors, manage integration dependencies, secure necessary engagement / resource alignment for the creation of co-developed product features.
• Partner with service delivery and project management during implementation; be available to quickly answer questions that arise during implementation and to make prioritization and scope tradeoff decisions.
• Coordinate launch & post-launch activities to validate that the product works as designed and that operational processes dependent on the feature successfully complete acceptance testing
• Manage the development of training materials and train users on new product features, support business users and manage close-loop feedback cycles to encompass customer/user comments and needs into better product experience.

Your Professional Profile

• Strong sense of ownership, urgency, drive, independence, and flexibility with excellent communication and persuasion skills
• Must have a deep passion for data and its applications to business
• Analytical approach to problem solving and a track record of driving results through continuous improvement
• Strong ability to inspire engineering teams. Knowledge and experience with agile development process a must
• Experience managing cloud based technology
• Bachelor’s degree in Computer Science, Business Administration, Information Systems, or related field
• 5+ years of product management experience in a fast-paced agile environment  technology companies or business units

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. Join us and become part of our mission to promote openness, innovation and opportunity online..

Mozilla is committed to Equal Employment Opportunity throughout our recruiting and hiring process and is dedicated to increasing diversity in our workplace.