InVision is the Digital Product Design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development.

Today, more than 4 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes more than 80 percent of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.

InVision is a fully distributed company with employees in 25 countries around the world. The company has raised more than $235 million in funding from leading investors including Accel, ICONIQ, FirstMark, Tiger Global, Battery Ventures, and Spark Capital. Visit us at InVisionApp.com and InVisionApp.com/blog.

We are hiring an Sr. Event Customer Experience Coordinator to assist our marketing events team by giving concierge support to our attendees and speakers.

This is the perfect opportunity for someone who is driven, eager to get elbow-deep in all aspects of marketing, ready to roll-up their sleeves, and be a key player in the success of a fast-growing company.


  • Bachelor’s Degree
  • 3-5 years of customer service or events experience a must
  • Excellent written and verbal communication skills
  • Ability to self direct and self motivate (remote office)
  • Adaptable and comfortable with change and ambiguity
  • Experience with high volume email inbox
  • Experience with international invoicing preferred
  • Strong background in customer service
  • Project management experience preferred
  • Remote work experience a plus


You are a customer obsessed individual with the ability to diffuse tricky situations with your wit and knowledge. You thrive in fast-paced environments and are comfortable with ambiguity and change. You have a can-do attitude and a strong desire to contribute to the team and work together to find solutions to issues.


  • Manage all incoming customer communications
  • Invoice creation as requested
  • Registration platform administrative tasks
    • Including but not limited to the following:
    • Adjusting attendee information, manage cancellations, performing refunds, sending confirmations and registration page creation, creating and distributing discount codes
  • Project coordination for several event vendors
  • Vendor contract addendums
  • Manage and mitigate all customer complaints and issues
  • Obtain feedback from customers as needed
  • Speaker coordination
    • Including but not limited to the following:
    • Coordinating travel
    • Coordinating supply lists
  • File folder management for marketing events team
  • Template management
  • Tactical and administrative tasks as assigned


InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. In the United States we have team members throughout 40+ states including New York, San Francisco, Austin, Portland, and Boston. Each InVision team member is given the freedom and tools to do their best work from wherever they choose. The benefits we offer in the United States include bold health plans and a 401k plan.

Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country. Please ask our recruiting team about the benefits and perks package available in your country.

InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.