Overview

Vox Media employees go deep, thriving on innovation and change while ambitiously seeking to master their subject areas, hone their craft, and improve their communities. We help smart, talented, creative professionals make a meaningful impact in media, technology and the world around them. The Vox Media house of brands includes industry-leading media forces like SB Nation, Eater, The Verge, Vox, Curbed, Recode, Racked and Polygon, and reaches an audience of hundreds of millions, generating over a billion content views each month.

About the Community Management team

Vox Media’s product team builds innovative new tools that enable our editorial teams to tell compelling stories to devoted audiences. The community management team works ensure those tools are delightful and easy-to-use, and that all of our contributors and audiences have the resources and support they need to use our products successfully.

The community team’s work covers four main areas: frontline user support, outreach and advocacy, training and education, and communications. We are looking for a senior community manager to join our team. This position will report to the Director of Community Management.

About the role

As a senior community manager, you’ll work closely with the community team while being matrixed into a specific product team. You’ll build deep knowledge on a set of products and tools so you can represent the product, team, and overarching strategy to company stakeholders and users. In product team discussions, you’ll fiercely advocate for our users at every stage of the product development cycle and ensure that the things we build meet their needs.

Specific responsibilities include:

  • Create communication plans to share new features, product updates, and overarching product strategy with editorial and audience users across a variety of channels
  • Represent the product and proactively engage users to understand common workflows
  • Identify and address problematic user experiences before they become widespread issues
  • Create communication and content strategies for product documentation, working with community team colleagues to ensure these resources stay up to date
  • Develop training resources for products and important new features, coach product and editorial team colleagues in using these resources to lead training sessions, and conduct trainings as needed
  • Advocate for users in product team discussions, meetings, and planning to ensure their needs and workflows are represented
  • Participate in product team conversations and events to ensure key decisions and approaches are broadly communicated to stakeholders and users
  • Work with community managers to ensure issues are triaged and prioritized appropriately by product teams
  • Participate in research sessions to identify issues that should be addressed in communications or documentation, and answer user questions about the product

What we expect

You are an exceptional, empathetic, and compassionate communicator who cares deeply about creating a positive experience for our users. You have experience working with product, design, and engineering colleagues, are excited to think about the challenges of large platforms, and are able to quickly understand and translate technical information to diverse audiences.

You have experience developing and communicating strategy and are comfortable engaging a wide range of stakeholders in honest discussions about workflows, plans, and priorities. You have a track record of building relationships and trust across teams. You’re proactive, willing to go the extra mile for others, and will fiercely advocate for users and their needs.

You are comfortable managing your time to balance multiple priorities on any given day and have a knack for spotting patterns and seeing connections as you move across contexts. You’re generous with your expertise, share your observations, and ask questions whenever you need more information. You care about helping us create a diverse, inclusive organization where we respect all and practice empathy at every opportunity. You’ll be joining a rapidly growing team in a rapidly growing company—we seek colleagues who thrive on change, eagerly adapt to new approaches, and continuously iterate to improve our work.

Working at Vox Media

For more on the things we’re building and problems we’re solving, and what it’s like to work with the Product, Design & Technology teams, see our Product Team blog. In an effort to an provide an inclusive and respectful working environment, all team members adhere to our code of conduct.

Vox Media is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We strive to embody nine values in our daily work. We want to take risks and be ambitious while demanding quality. We believe that great collaboration happens when we can cultivate our diverse passions through an inclusive culture founded on respect. We want to be nimble enough to embrace change and celebrate our achievements.

Vox Media is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

This is a permanent, full-time position with excellent benefits. Candidates can be based out of any of our US-based Vox Media offices, or may work remotely from anywhere within the major US time zones (Eastern, Central, Mountain, Pacific).

Vox Media strives to provide comprehensive healthcare options for our employees and to ensure that our healthcare and other benefits are LGBTQ-inclusive. You’ll be joining a group of focused, hard-working, creative people who are passionate about doing work that’s challenging and fun—and who strive to maintain a healthy work/life balance.