Overview

Here at Vacasa, we help travelers experience unforgettable vacations. When you grow as quickly as we have been, every day is an exciting one. We embrace opportunities, and have a tendency to hand out responsibilities to our employees to see how they can stretch and challenge themselves. This is a place to grow as an individual, and to be part of our collective growth as a company and a team…and so far, it’s been an unbelievably rewarding journey together.

We’re searching for new employees who can contribute to our most important asset, our culture. Vacasa has eight core values that clearly define what our culture is. We’re looking for those people who both understand the need for these core values and are willing to embrace and embody them.

What We’re Looking For:

Vacasa is seeking hard working, energetic employees to help us maintain our large and quickly growing portfolio of vacation homes.

What You’ll Do:  

A skilled Reservations Sales Agent will respond to potential guests who would like to make a reservation at one or more of our properties, ensuring the guest is prepared for a fun and unforgettable stay!

This individual will:

  • Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our potential guests.
  • Be responsible for taking incoming phone calls, making outbound calls, and responding to emails on a daily basis from potential guests who have questions or concerns about:
    • reserving a home or homes nationally and/or internationally
    • pricing for short and extended stays
    • amenities and features of specific properties
    • area attractions, local events, rental equipment etc.
    • special events;  family vacations, weddings, reunions, corporate events, etc.
  • Collect and process payments.
  • On occasion, assist Guest Services with minor guest issues:
    • declined credit cards
    • an existing, unpaid, and/or high risk reservation
    • a problem/concern that emerged during and/or after their stay
    • modifying an existing reservation
    • cancelling a reservation
  • On occasion, interact with a homeowner either over the phone or through email who may have questions about a reservation, statement or other concerns.

The Skills You’ll Need/Requirements of the Position

  • High School Diploma or GED equivalent
  • Previous travel or industry related experience and bilingual skills preferred but are not required
  • Requires ability to work a flexible schedule including nights, weekends, and holidays as needed to support the needs of the business.
  • The exact shifts are tbd. There will be two night shifts, and one day shift.
  • Requires the ability to work from a remote location with a quiet office environment.
  • Requires computer less than three years old, reliable internet connection. For PC we require Windows Vista or higher with at least 2GB of Ram. For Mac/Apple we require OSX 10.6 or higher. A headset will be provided for your use with our custom built internet based phone system.
  • Demonstrated ability to:
    • Engage with our guests and owners in a way that enhances their Vacasa experience
    • Communicate in a positive, professional, empathetic and “customer-centric” manner both over the phone and in email
    • Use appropriate spelling, punctuation, and grammar in all written communication skills
    • Listen attentively and ask probing questions to clarify the problem/concern at hand
    • Embrace and adopt change in a fast paced and constantly changing work environment
    • Work effectively both independently and as a member of the team
    • Multi-task, prioritize, and use a variety of systems and tools
    • Be open to coaching and feedback
    • Perform other related roles and responsibilities as assigned or required in response to business need.

Compensation 

  • This is a full time position, the pay rate is $12/hr + commission opportunities.

Don’t Forget the Perks!

  • Health/Dental/Vision Insurances
  • 401k Retirement Savings Plan with up to a 4% company match
  • Vacation time
  • Paid sick leave
  • Paid holidays
  • Career advancement opportunities
  • Employee discounts
  • All of the equipment you’ll need to be successful