Overview

At Linear, we’re building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.

Founded in 2019, Linear has become the platform of choice for more than 50,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.

Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.

Location & work mode

Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates residing in Australia or Singapore only. You can work from anywhere within those countries. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.

What you’ll do

  • Support our customers on email, Slack, Twitter and Reddit, working collaboratively with other team members and triaging inquiries
  • Troubleshoot customer issues, debug integrations, and manage escalation workflows
  • Help onboard new customers, helping them with account setup, imports, and integrations
  • Document bugs and gather product feedback for the engineering team
  • Answer questions from Linear users on social channels and triage them accordingly
  • Write technical documentation for our help center

Requirements

  • 2+ years of experience in customer support, ideally in a technical support role
  • Experience using SQL, APIs and debugging tools like Chrome DevTools, Postman and Sentry
  • Experience writing technical documentation for customers and partners
  • Strong written communication skills, with the ability to explain complex technical concepts in a clear and concise manner
  • Passion for software and technology

What we offer

We’re a small, focused team that cares deeply about the quality of our work and the people we do it with. Our benefits and perks reflect that care:

  • Competitive salary and equity
  • Employee-friendly equity terms
  • Daily meal and coffee stipend
  • Paid co-working space or desk
  • Health coverage
  • 5 weeks paid vacation
  • 4 months paid parental leave
  • Paid month off after 4 years
  • Regular team events and off-sites
  • Remote-first with no required commute

Learn how we think and work