Overview

Heroku operates the world’s largest PaaS cloud, continuously delivering millions of apps with 6+ million container deployments, 5+ billion routing requests, and 10+ terabytes of application logs per day. Our vision is for developers to focus on their applications and leave operations to us.

We work in small groups who are heartfelt about our users’ problems. We plan weekly, chat daily and work closely together. Our team is a remote community with members excited to work together on challenging distributed systems problems. Equality is a core value for Salesforce; it’s at the heart of everything we do and strive to be. That means Equal Opportunity, Equal Advancement and Equal Pay for all. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

We hope you are passionate about joining our community of engineers who love to learn, work, and operate a gigantic distributed system, build and sustain a remote culture and help grow and mentor other engineers.

Examples of recent work Runtime engineers have done at Heroku

  • Core infrastructure scaling and growth: broke up a critical, monolithic Ruby application that performs many dyno scheduling tasks and refactored it as a set of well scoped gRPC Go services.
  • Supporting critical customer applications: diagnosed and fixed a very elusive bug in how signals are forwarded between our platform logging process and customer containers that was causing customer apps to crash unexpectedly.
  • Delivering features to customers: built an automated cert management capability using the Let’s Encrypt API to provision free customer SSL certs for domains added to apps and automatically renew expiring certs.
  • Researching and learning: prototyped a Kubernetes orchestration backend for our internal Runtime API as part of a larger effort to learn about and adopt new technologies in our runtime.
  • Incident response: conducted emergency response when a remote operation timed out during routine API maintenance in our EU runtime, corrupting routing state data for a single node. Incident responders followed documented procedure in our ops playbooks to identify the corrupted node and flush its cache. Remediation work included refining our metrics to reduce our time to diagnose and improving our automated tooling used for system maintenance.

Profiles relevant to us would feature

  • Backend or full-stack experience in a professional, open-source or classroom setting solving problems related to performant applications, highly scalable applications and/or distributed systems.
  • 1+ years of full-time, industry experience working in a team environment.
  • Exposure to software development best practices, such as documentation driven design, code review, test coverage, continuous integration, continuous delivery, phased rollouts.
  • Familiarity with AWS and Heroku.
  • Interest in Kubernetes and associated Cloud Native Foundation projects.
  • Willingness to learn new languages, frameworks, and skills.
  • Excellent written and verbal communication skills, including the ability to work effectively with geographically distributed teams and people of various backgrounds.

Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for “family”) made up of our employees, customers, partners and communities, we are working to improve the state of the world.

About Heroku

Heroku is a thriving business unit of Salesforce. We are based in a beautiful office in SOMA, San Francisco and have remote employees on four continents and thirteen countries. Our work environment is fun, flexible, and collaborative. We are focused on technical and operational excellence and customer success. Together we are changing the way web application development and deployment happens.

It's about the makers

We love what we do and we’re delivering the creative results to prove it. Our work is our craft and we delight in building and shipping things that make our users happy and productive. Working at Heroku will push you to do your best, providing endless opportunity for personal and professional growth.

Make developers' lives awesome

We’re on a mission to deliver a great developer experience. Our goal is for Heroku to be a joy to use — a platform that enables the focus and flow developers require to build great apps. We pay attention to every detail, applying thoughtful design to the app lifecycle and every new feature.

Heroku’s culture is vibrant, whether you’re online or in the office, we’re working together in an environment that is friendly and productive.

This is an exciting opportunity to join a cross-functional team tasked with delivering the next major version of the Heroku product. We’re developing a cohesive set of features and capabilities that will serve as the core of a new Heroku offering aimed at applications with demanding security, compliance and runtime requirements.