At PingCAP we are building a NewSQL database called TiDB that’s horizontally scalable, strongly consistent, and highly available. Our mission is to build a database of the future. Made by developers, for developers.

The Role:

As PingCAP’s Customer Success Engineer, you will have the opportunity to build and shape a powerful, industry-changing database product from the get-go. The Customer Success Engineer will be the bridge between our customers and product and will provide best practices guidance and support for architecting and building our customers’ specific solution.


  • Orchestrate the deployment, migration and upgrade of TiDB (https://github.com/pingcap/tidb)
  • Take lead on product deployment, configuration management, performance tuning, system monitoring, and online diagnosis
  • Provide on-premise service to enterprise customers
  • Deliver quality service to customer’s requests in a timely and professional manner
  • Build required infrastructure to automate deployment pipeline
  • Coordinate enhancement and feature requests with product and engineering teams

About You:

  • Strong background in MySQL features and performance tuning
  • Experience supporting, testing, and administering databases
  • Experience with web server, distributed system, load balancing, and system monitoring
  • Experience in a SaaS cloud environment, e.g. AWS, Azure, Google Cloud Platform
  • Experience in automating operations using Puppet, Ansible, or SaltStack
  • Willingness to travel to customer sites.

The Perks!

  • Competitive salary;
  • Equity in a fast-growing enterprise startup;
  • Working with a globally distributed team of passionate (and compassionate) developers, hackers, and open-source fanatics;
  • Remote friendly;
  • Medical, dental, vision insurance;
  • 401k retirement plan;
  • Flexible paid time off;
  • In-office catered lunch, snacks, and drinks;
  • Commuter benefits;
  • Gym reimbursement;