People Operations Coordinator

Overview

About the company

Salesloft is building the next era of enterprise revenue, one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we are building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth. With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won, the Revenue Context that reveals what happens, when, and with what outcome.

The opportunity

At Salesloft, our People Operations Coordinator is foundational to a high-performing People team. Each coordinator embeds with their assigned business function, for example Engineering, Marketing, or Sales, to provide full employee lifecycle support, from offer through exit. As the first point of contact for employees and managers, coordinators deliver high-volume, high-accuracy service across HR transactions, data, leave, employee relations support, and employee questions, creating a consistently excellent employee experience. They partner closely with People Business Partners, keeping the work moving, the data clean, and the PBP fully informed, and work alongside Total Rewards, Benefits and Mobility, and Talent Acquisition so programs run smoothly.

Each coordinator also serves as the expert for an assigned country, bringing local compliance knowledge, language, and time zone coverage to the team. Working within a shared services model, coordinators cover for one another across functions during peak periods and absences, and bring back improvements that strengthen the whole team. This is a broad, high-visibility role and a clear path toward People Business Partner or People Operations leadership.

About 60 to 70 percent of your time supports your assigned business function and their People Business Partner. That includes lifecycle transactions, employee data, questions, ER support, and the people programs for your pod. The remaining 30 to 40 percent supports the broader People team. You will help Total Rewards with compensation and benefits cycles, partner with People Systems on HiBob, data, and reporting, and support Talent Acquisition through the handoff from offer to onboarding. The balance shifts with the business calendar. Expect more Total Rewards work during open enrollment and compensation cycles, for example.

This role begins as a three-month contract with the opportunity to convert to a full-time, permanent Salesloft position based on business needs and performance.

On a day-to-day basis, you will

• Lifecycle administration: manage the employee lifecycle for the assigned business function, from offer through exit. Prepare offer letters, coordinate background checks and I-9 and right-to-work verification, and run onboarding and offboarding, including exit surveys, so every transition is accurate and on time.
• Employee data and records: maintain accurate employee data in HiBob and ADP for the assigned business function. Process hires, changes, promotions, transfers, terminations, and org updates, and audit records and personnel files to keep data clean and audit-ready.
• HR case management: serve as the first point of contact for employee and manager questions through people@ and HappyFox. Resolve routine requests promptly and escalate complex or sensitive issues to People Business Partners and specialists.
• Mobility and benefits support: serve as the first point of contact for benefits questions and partner closely with the Benefits and Mobility Specialist to keep PBPs informed on mobility cases.
• PBP, ER and programs support: partner with the assigned People Business Partner through weekly syncs, sharing context so they have full visibility without having to ask. Support ER cases under PBP direction by maintaining documentation and the ER tracker, coordinating investigation logistics, and preparing PIP and termination paperwork. Project manage the promotion process for the assigned business function, tracking and documenting each promotion through processing. Support compensation cycle execution and submit roles for compensation analysis, following up with leaders and tracking turnaround. Manage the engagement survey in the system and compile data and pre-reads for leadership reviews. Support the QBR process and prepare data and insights for talent calibration conversations.
• Reporting, analytics and compliance support: fulfill data requests and run standard reports and headcount reconciliations, providing analysis that supports business reviews and People programs. Support audits, country-specific filings, I-9 compliance, record retention, and policy acknowledgments, and manage vendor invoices.
• Process improvement: establish and maintain SOPs so the team delivers consistent service across pods. Flag recurring case themes and test HRIS and workflow changes, turning patterns from the assigned business function into improvements for the whole team.
• Country expertise: serve as the expert for an assigned country, bringing knowledge of local employment practices and compliance requirements, along with language and time zone coverage. Review country-specific documents prepared by other coordinators, support local filings and vendor relationships, and keep the team current on changes in local requirements.

What we are looking for

We are looking for a service-minded, detail-obsessed People professional who takes pride in getting the work right the first time. You understand that every offer letter, record update, and employee question is someone’s experience of the company, and you treat each one that way. You are comfortable being the first point of contact for employees and managers, and you know when to resolve a request yourself and when to bring in a People Business Partner or specialist. You handle confidential information with discretion and communicate clearly in writing. You are equally at home working through a high volume of transactions and spotting the pattern behind them, and you bring ideas back that make the whole team better. You enjoy partnering with business leaders, adapt easily across time zones and cultures, and want to build toward a career as a People Business Partner or in People Operations leadership.

The team

Our People Operations Coordinators, PBPs and specialists work as one team on a shared goal, and each role has clear ownership. Coordinators are the front door of the People organization: warm, responsive and exact, with the pride in getting it right that earns managers’ and employees’ trust. We are a global team across India, Mexico and the United States, we cover for one another, and we share what we learn so every pod gets better. Values: Move as One, Evidence over Ego, Lead from the Front, Make Your Mark, Customer-Inspired.

The skill set

• 2-4 years in HR operations, shared services, or HR administration
• Hands-on HRIS experience and a case management tool (JIRA, HappyFox, ServiceNow, etc.)
• Strong attention to detail, discretion with confidential data, and clear written communication
• Comfort supporting business leaders and managers, and working across time zones and cultures
• Exposure to global employment practices and multi-country HR administration is preferred
• Experience supporting a high-growth or sales-led organization is preferred
• Experience with process documentation, reporting, or workflow automation is preferred

Compensation

Base pay range $70,000 – $80,000 USD. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.