Operations Analyst

Overview

The Operations Analyst is a unique, remote-work role that will interact with everyone in the company and with clients. The Operations Analyst will report to the COO and provide company-wide operational support during our rapid-growth phase, including:

• Lead analysis and reporting for the Operations team and coordinating with project teams for reporting capture by updating databases, creating reports, and analyzing data for the executive team;
• Support with proposal development and research;
• Support recruiting and HR teams with onboarding and recruiting logistics;
• Draft or edit correspondence and presentations, and manage complex calendars, coordinate appointments, meeting planning and travel;
• Supervise logging and shipping of equipment with program managers and client representatives; and
• Identify new ways to add value and proactively take on new tasks to help the COO increase organizational efficiency.

REQUIREMENTS

Qualifications:

We’re looking for someone who is smart, organized, resourceful, tenacious, proactive, flexible and accountable for their work.

• Experience with creating custom spreadsheets for reporting;
• Having a high analytic ability and loving to create order from entropy as a natural organizer of complex lists, schedules, and information at a high volume;
• Motivated by anticipating and identifying solutions that help solve problems to make a team more efficient rather than just following a defined task pathway;
• Performing proactively with initial guidance or supervision by being generally self-managed and not afraid to ask question of supervisors and peers;
• Demonstrating strong communications (verbal and written) and being able to present complex information in plain language;
• Being a “glass half full” kind of person or a “glass half-empty” person with an infectious sense of humor;
• Ability to embrace and facilitate change;
• Bachelor’s degree, or four years of directly correlative experience; and
• Fluency in MS Excel, Google Apps (Sheets, Docs, Calendar, Gmail, Drive, Forms, Hangouts), MS Word, MS PowerPoint or Apple Keynote.

Desired, but not required:

• Degree or certification in disciplines of business, finance, math, accounting, operations management, project management, product management, systems engineering, or law.
• Experience managing operations or accounting of a startup, non-profit, fraternal organization, hackathon, or club.
• Fluency or experience in Slack, Github, Trello, Quickbooks, Twitter, Facebook Pages, WordPress or other publishing tools, Heroku, any applicant tracking tool, or in writing macros.
• Washington, DC-area preferred and US-based location required, although this is a remote-work role.
• Work Authorization: Must be eligible to work for any employer in the US without restriction or need for sponsorship.

BENEFITS

• Company-subsidized health, dental, and vision insurance for the employee
• Vanguard 401K plan
• 20 days of PTO plus paid holidays
• Continuing education benefits
• Annual conference attendance benefit