Overview

The Toptal Community features thousands of the world’s top software engineers and designers spread across over 100 countries, most of whom collaborate with each other every single day in a remote capacity. As the Online Community Lead, you will work with a high-energy team to increase online engagement, address community needs through creative solutions, and continuously come up with new ways to deliver consistent value to the community via remote initiatives.

You will be responsible for working directly with Toptal Community Leaders, Community Moderators, and the entire global community to come up with and execute creative, high-impact initiatives that encourage learning, collaboration, and social interaction.

This is a remote position that can be done from anywhere.

Responsibilities:

  • Work directly with Toptal’s Community Leaders across the world to help them connect with each other remotely, engage and empower their local communities, and organize events.
  • Lead the Toptal Community Moderators by helping them brainstorm new initiatives, providing feedback on their ongoing efforts, and making sure they have access to everything they might need.
  • Organize focused initiatives for Toptal Community Leaders and Moderators, including exclusive retreats, online features, leadership seminars and social activities, specialized gear, and more.
  • Lead the evolution of the Toptal Academy, a program designed to provide high-level educational and professional development resources to the Toptal community, including finding Professors and collaborating on course topics.
  • Work with the community team to define and execute creative new online initiatives focused around social engagement, empowerment, and professional development.
  • Monitor, optimize, and report on community growth and engagement metrics, including identifying trends and prioritizing areas that have a high potential for improvement.
  • Contribute to weekly team meetings and strategy sessions.
  • Communicate constantly with teams via Skype.

Requirements:

  • You should have a strong background in software engineering or design, with broad knowledge across a variety of topics in the tech industry.
  • You must be conversationally very sharp, with the ability to contribute to conversations across an extremely diverse set of subjects.
  • Strong experience with online communities. Moderation experience is preferred.
  • Experience as an educator or mentor is preferred.
  • To excel at this position, you must be energetic and proactive, with strong written and verbal communication skills.
  • You must be a self-starter with lots of initiative and creativity.
  • You must be a creative, engaging communicator with a keen understanding of how to foster value-providing discussions and initiatives within a community.
  • You must be an excellent leader with an exceptional ability to explain complex concepts clearly while dealing with multiple projects and priorities.
  • Ability to thoroughly research opportunities and prioritize them based on impact.
  • Ability to analyze data and quickly identify and prioritize opportunities or areas of concern.
  • While a technical background is not required, you must be excellent at using data and quantitative approaches for decision making.
  • You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

About Toptal

Toptal is one of the most innovative and rapidly expanding tech start-ups from Silicon Valley. With backing from investors such as Andreessen Horowitz and Adam D’Angelo, our platform is the fastest growing labor marketplace in the history of the Internet—connecting thousands of elite engineers all over the world. In the last four years, Toptal has become the #1 choice for tech companies requiring top-tier engineering talent and for the top 3% of freelancers looking for their next challenge.

Toptal has worked with over 2,000 clients (https://www.toptal.com/clients) to date. Toptal clients include Airbnb, J.P. Morgan, Zendesk, Artsy, IDEO, Pfizer, and many more.

The Toptal network includes thousands of designers and developers in over 100 countries. To be accepted into the network, all Toptal freelancers must pass a screening process (https://www.toptal.com/top-3-percent) that includes tests for English and communication skills and a variety of technical exams specific to the applicant's area of expertise, for example timed algorithm tests, live coding exercises, and test projects.

While we’re primarily focused on bringing quality and value to our clients, we’re also committed to creating a world-class environment for our employees. We are a completely distributed company with thousands of core and network team members located all over the world, and we take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We take an all-hands-on-deck approach to our work, taking pride in being collaborative, creative, and flexible.

If you aren’t looking for a job because you’re already killing it, we want you.