Overview

Tapingo is the #1 mobile commerce app on campus. Students on 200+ college campuses around the US use Tapingo to get what they want, when they want, where they want. Come and join the Tapingo team on our mission to help customers save time and allow them to wait less, live more!

Join our Merchant Experience Team and be the voice of Tapingo with our merchant partners and college campuses. The ideal candidate is someone who is passionate about resolving issues for our partners and knows what it means to go above and beyond as an advocate for Tapingo. You must be technically savvy and have a can-do attitude!

Responsibilities

  • Provide technical and operational support for all merchants/clients (e.g., troubleshoot hardware, answer operational questions)
  • Maintain operational documentation and technical documentation in internal tools
  • Make recommendations based on feature requests and report bugs based on merchant/client issues
  • Monitor reports and alerts to identify system-wide technical issues and investigate
  • Communicate externally with clients/merchants in a timely manner

Skills & Experience

  • Self-driven and can operate independently
  • Dependable and punctual with time management skills
  • Curious and quick to learn new skills
  • Excellent verbal and written communicator
  • Technically savvy (e.g., use SQL to build triggers, understand logs, write JIRA tickets, etc.)
  • A team player with a can-do attitude, you’re willing to help wherever needed
  • Ability to thrive in a fast-paced startup environment
  • BONUS: Experience with object-orientated-programing and/or REST APIs

Benefits

  • Stock
  • Competitive salaries
  • Apple or PC equipment…your choice
  • Paid time off
  • Medical, dental and vision insurance
  • Life insurance and disability benefits
  • 401(k)
  • Fully stocked kitchen
  • Happy hours and offsites
  • A voice