Overview

At Amazon we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by solving complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is that we’ve only just begun.

Do you thrive on human connection and have a knack for inventing solutions that will scale in a global organization? Amazon’s Customer Service team is looking for an experienced Program Manager who will use their extensive leadership experience and passion for innovation to build the future of the Virtual Customer Service Employee Experience.

Members of this team use their understanding of the business model, program vision, and—most importantly—feedback from users, to lead projects that improve Amazon’s Virtual Customer Service Employee Experience.

Position Responsibilities:

· Manage projects and influences stakeholders while serving as a role model in change-management and communication
· Serve as a subject-matter expert on the current state of the Virtual Employee Experience through continual first-hand observation, dialogue with Virtual Employees and data analysis
· Serve as a key advocate for the present and future needs of all Virtual Employees
· Liaise between the Virtual Operations Team and the program and engineering teams to design and implement new processes and technology
· Influence the priority of investment decisions by thoughtfully assessing resource requirements, viable alternatives, potential impact and consistency with our vision
· Maintain a senior-level of expertise of technological developments, both inside and outside the company, to find the best solutions for improving the Virtual Employee Experience

BASIC QUALIFICATIONS

· Completed Bachelor’s Degree
· 3+ years of people leadership in an organizational setting
· 3+ years of experience in project management
· Ability to travel 20-25%

PREFERRED QUALIFICATIONS

· Master’s Degree in writing-intensive discipline
· International project management experience
· Experience inventing and pitching new ideas to a diverse group of stakeholders
· Ability to operate in high pressure environment and successfully handle multiple priorities

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

About Amazon

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.

We are a company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of our customers. Our diverse perspectives come from many sources including gender, race, age, national origin, sexual orientation, culture, education, as well as professional and life experience. We are working to develop leaders and shape future talent pools to help us meet the needs of our customers around the world.