Overview

Dropbox is a Virtual First company. For this role, we are currently only authorized to hire candidates from the following provinces: Alberta, British Columbia, Ontario, and Saskatchewan.

Dropbox is seeking a highly organized and strategic Legal Operations Associate to join its Legal team, supporting the operational infrastructure that underpins the legal function.

Responsibilities

  • Design and lead legal team workflows, policies, and processes to improve efficiency.
  • Implement and manage legal technology tools (e.g., CLM, eBilling, matter management).
  • Drive legal department KPIs, reporting, and dashboards to measure performance and value.
  • Support the rollout of Legal’s front door in Jira Service Management.
  • Oversee outside counsel and legal vendor engagements, onboarding, and billing.
  • Manage the legal team’s tech stack and collaborate with IT as needed.
  • Partner with IT, Finance, Procurement, Compliance, and other key teams on operational initiatives.
  • Ensure smooth communication between Legal and business stakeholders.
  • Partner with Legal teams to translate process needs into practical configurations and refine workflows.
  • Coordinate with CIT and the Atlassian team for platform guidance, troubleshooting and integrations.
  • Maintain centralized repositories for contracts, templates, policies, and legal knowledge.
  • Help maintain Legal’s Confluence knowledge base, working with subject-matter owners to organize content.
  • Lead or support legal projects from planning to execution, including process improvement and change management.
  • Identify opportunities for automation and implement solutions to reduce manual workload.

Requirements

  • 3+ years of experience in legal operations and a strong track record for project management or operations management.
  • Tech industry experience and familiarity with commercial transactions strongly preferred.
  • Background experience with legal systems and technologies such as JSM, Confluence, Ironclad, Spellbook, or similar tools.
  • Strong track record for project management and process optimization.
  • Excellent communication, collaboration, interpersonal and organizational skills.
  • Eagerness to learn new things and ability to navigate complicated and nuanced issues.
  • Familiarity with contracting and procurement processes, as well as with negotiating, drafting and administering contracts.
  • Familiarity with knowledge management, content organization and access controls.
  • Ability to translate business requirements into system configurations, troubleshoot issues and document solutions.
  • BA/BS from a top university and excellent academic credentials.

Preferred qualifications

  • Strong preference for candidates who have previously worked in tech and virtual first environments.
  • Hands-on JSM administration experience, including configuring and testing forms, fields, queues and workflows.
  • Familiarity with team-managed JSM projects and working within shared platform standards.
  • Experience with Slack-based intake, Rovo or other AI-assisted knowledge and workflow tools.

Durable skills

In addition to the skills needed for the role, we also consider Durable Skills, including Awareness, Judgment, Adaptability and Connection (AI fluency).

Compensation

Canada Pay Range $102,000-$138,000 CAD.

Virtual First

Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility. This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year, or 2-3 days per quarter).

AI fluency

We believe AI fluency is essential for every Dropboxer. AI fluency is composed of four key behaviors: Ownership, Experimentation, Leverage and Learning.

Dropbox is an equal opportunity employer. We consider all qualified applicants for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.