Overview

The Technical Analyst operates as a liaison between development, operations and additional staff to research and solve application maintenance requests. Technical Analysts are curious, resourceful problem-solvers who love diving into code, troubleshooting complex issues, and taking on technical challenges within a SaaS environment.

The working schedule for this role is between 14:00 – 22:00 EEST.

This is a remote role across Romania.

Responsibilities

  • Liaise with Services, Product, and Support to investigate production issues/requests, with daily use of Python, SQL, Django and PostgreSQL
  • Propose and implement short term solutions for applications when applicable
  • Take ownership of production issues and drive escalations
  • Research and resolve issues using critical and logical thinking, ensuring financial data integrity and accuracy
  • Write, execute, and validate Python-based scripts for data changes and bulk data corrections in a production environment
  • Manage priorities through ticketing system
  • Support technical customer implementations involving sensitive financial data
  • Assist in documentation of technical work instruction
  • Recommend continuous improvement of operational and technical efficiencies
  • Coordinate with Engineering and Product teams on future enhancements and capabilities
  • Ability to understand Suvoda products, technical capabilities, and custom solutions
  • Support application server management, deployment, and troubleshooting of lower and production environments
  • Perform other duties, assignments, and/or special projects as time or circumstances necessitate

Requirements

  • Bachelor’s degree in Computer Science
  • Between 1-2 years of experience in a similar technical role (writing python scripts, working with Sql and Django)
  • Knowledge of SQL scripting and databases
  • Linux/Unix and Bash scripting experience is preferred
  • JavaScript or Typescript experience is a plus
  • Ability to read and analyze application logs
  • Version control experience (e.g: git)
  • Open source software/web application development experience is a plus
  • Highly collaborative team player
  • Experience working in a fast-paced technical support-oriented role
  • Ability to communicate effectively with team members and management
  • Prioritisation of security and privacy
  • Self-starter with the ability to independently manage time and priorities while meeting deadlines
  • Sharp troubleshooting, problem solving, and analytical abilities
  • Attention to detail
  • Experience with configuring and populating a knowledge base tool is a plus
  • Willingness to explore new technologies
  • Experience supporting technologies in the Financial or Clinical Trial space preferred
  • Experience with OWASP security best practices is a plus