Overview
Are you fluent in Portuguese and have intimate familiarity with the Portuguese or Brazilian culture? Great, as you’ll be supporting operations for our growing communities in Brazil and Portugal. We are looking for a self-motivated, positive, and detail-oriented Portuguese speaker to join our International User Operations team. Can you get to the bottom of issues quickly and thoroughly? Can you understand and communicate policies and procedures effectively? Then this might just be the role for you! This is a part-time position (10-20 hours/week) that requires up to two weeks of training at our San Francisco office in SOMA, after which the job can be performed remotely. Can you provide quality translations, deliver a final product free of typos, and meet deadlines?
Then this gig might be just right for you!
You will be:
- Translating from English to Portuguese and from Portuguese to English
- Providing email-based customer support in Portuguese
- Reviewing reported content and evaluating it against our content guidelines
- Administering site data such as business page information and accounts
- Investigating site quality issues
Requirements:
- BA/BS degree (required)
- Eligibility to work in the U.S.
- Minimum of 1 year of work experience
- Native-level fluency in Portuguese and fluent in English
- Self-direction and focus
- You can unravel situations and enjoy intellectual challenges.
- Direct and clear communication style. Writing well is a no-brainer for you.
- An understanding of how websites and large data systems work
- Tech savviness, particularly with strong web browsing & computer skills.
- Thinking outside the search box is second nature to you, and you learn software quickly.
- Previous experience with salesforce or other CRMs is a plus
- A positive, can-do attitude
- Great teammate with ability to adapt and accept feedback in evolving environments
Please include a resume as well as a cover in Portuguese AND English letter about why you would be a great fit for this role. Thank you!