Overview

BrandBastion offers automated global real-time support on social media 24/7. Our solution is offered on Facebook, Instagram and YouTube.

Our proprietary technology utilizes artificial intelligence, natural language processing and machine learning in addition to a team of dedicated quality assurance managers, to ensure that all comments received on our clients’ ads and organic posts are processed quickly with an extremely high level of accuracy (over 99.98%).

Our solutions have enabled brands and agencies to increase the positive sentiment on their ads by up to 800%, as well as improve the quality of ads, increase ROI, and protect brands from PR crises and potential lawsuits.

We are a truly global company with offices in Helsinki, San Francisco, New York, Boston, and Singapore

We are looking for a solution driven individual with experience in sales, customer service and social media to join our team of Account Coordinators to work with our existing clients (some of the greatest brands out there!) and to help with the on-boarding of new clients. In this role you will not only take excellent care of our clients, but also help in building our processes, improving our service offering and helping us scale things up in a rapid fashion. As we offer 24/7 service to our clients we are now looking for someone willing to work Wednesday to Sunday (daytime).

This position is a great opportunity to start building your career and gaining valuable work experience.

Your responsibilities:

  • Quickly help clients in resolving cases of social media crisis or resolving other types of escalations or issues they experience on social media
  • Answer client questions and take care of client requests in an efficient manner
  • Provide dedicated support, data insights and customized moderation reports to clients
  • Engage in business development by collecting ongoing feedback from clients and collaborate with our development team to develop new features for our moderation solution based on client needs

REQUIREMENTS

  • Excellent communication skills (both verbal and written) in Spanish and English
  • 1+ year of experience in Sales, Customer Service or Communications
  • Bachelor’s degree in marketing, communications, advertising, business, or a related field
  • Genuine interest and passion for social media
  • Sales-oriented, great attention to detail and high work moral
  • Up to date with the latest trends on social media and experience with running Facebook ads
  • Solution driven fast thinker and a self-starter

BENEFITS

  • Competitive compensation
  • Great opportunities to learn and build your career
  • Work with some of the world’s greatest and most innovative brands
  • This is a remote position: you get to work from home – yet still be a part of the amazingly proficient and global team of #BrandBastioneers!