Overview
Through our WordPress.com VIP program, we provide support, hosting, training, and other services to some of the biggest and best WordPress sites on the web.
Your style is to get things done with minimum friction, and to respond rapidly when called on, as well as being super proactive. You view companies as partners, and not just customers, and pride yourself in establishing long-term relationships. You enjoy doing demos and meeting with everyone, from engineers to GMs and VPs of Sales.
In addition, you are:
- An amazing communicator; you should be great at holding people’s attention whether presenting, chatting on the phone, or writing a quick blog post.
- Comfortable working in a sales role, negotiating terms, and reviewing contracts.
- Quick to resolve unexpected challenges, and collaborate with developers.
- An expert at distilling goals and wish-lists into concrete next steps.
The position entails managing a customer from pre-sales conversations and contract negotiations, through signup, launch, and beyond. You’ll be the point person for educating them on new features and opportunities, as well as being an escalation point for anything urgent.
This role requires you to have a deep understanding of the technology and platforms that we run, and being able to communicate with engineers effectively. Moderate travel is required as well.
HOW TO APPLY
Does this sound interesting? If yes, please apply telling us about yourself and attach a résumé. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.
If you’re reading this on a site other than automattic.com please make sure you visit automattic.com/work-with-us for the latest details on applying.
About Automattic
Automattic wants to make the web a better place. Our family includes Jetpack, WooCommerce, Longreads, WordPress.com, and more. With WordPress.com, you can create beautiful websites and blogs for free and enhance those sites with our premium services. A fully distributed company, Automattic — celebrating ten years in 2015 — has over 500 staff in more than 50 countries.
Want to make the web a better place for more than a billion people each month? We’re hiring. Everyone works from the location they choose. We’re spread out all over the world in more than 50 countries. We track about 70 percent of our projects on P2-themed WordPress.com blogs, 25 percent in private chat rooms, and the rest on Slack. Because of the geographic variance, we’re active 24/7. We care about the work you produce, not just the hours you put in.
BENEFITS
• Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family.
• Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte!
• We happily provide or reimburse hardware and software you’ll need, as well as books or conferences that promote continued learning.
• Company-sponsored life insurance.
• Open maternity/paternity leave. If you’ve been with Automattic for 12 months, your leave is fully paid.
• WordPress-branded laptop at your four-year anniversary. A spiffy set of wireless headphones at your seven-year anniversary.
• Paid two to three-month sabbatical encouraged every five years.
• We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe.
• Other benefits are country-specific, and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers.