Overview

As an Elastic Engagement Manager, you will work with the Consulting Services team to service our global customer base on billable projects. Our customers include Fortune 100 companies, startups, government entities, and nonprofits researching some of the world’s most interesting and complex search problems, and our consulting team assists our customers in the use of our products towards these efforts. The Engagement Manager will be a customer-facing role for managing communications, meeting facilitation, project scoping, scheduling, and reporting. You will have the opportunity to work with a tremendous services, engineering, and sales team and wear many hats.

Responsibilities

  • Demonstrate very strong customer-facing communications skills such as meeting facilitation (video/audio conferencing and in-person), customer advocacy, and relationship building
  • Strong organizational and analytical skills for managing a Professional Services Automation (“PSA”) application, meeting business and utilization targets, and calendar management
  • Excel with project-based workflow requirements and significant multi-tasking in a fast-paced environment with high quality expectations
  • Project management including scoping, estimating, documenting, P&L margin, achieving milestones, and reporting
  • Comfortable working remotely with a highly distributed Consulting Services team and partners, and flexible to work with global customers across many timezones
  • Innovating, presenting, mentoring, and documenting on consulting methodology and process
  • Liaise with the Elastic sales, finance, legal and engineering teams to scope opportunities while assessing risks, questions, or concerns

Requirements

  • Minimum of 3 years’ experience as a project or engagement manager or lead
  • Excel at working directly with customers to gather, prioritize, plan and execute solutions to customer business requirements as it relates to technology
  • Ability to communicate effectively in the technology domain of search, analytics, or related technologies
  • Knowledge of information retrieval and/or analytics domain
  • Ability to travel up to 25% of the time, including internationally

Preferred Qualifications

  • Bachelor or graduate degree in Business/Economics, Computer Science, or related discipline, or comparable certification and experience
  • Understanding of our technology space, including Elasticsearch, Linux, Java, software development, NoSQL, and/or databases
  • Experience working as a billable consultant or project manager is valuable for empathy and understanding
  • Passion for open-source technology and business model

Additional Information

  • Competitive pay, medical, dental, vision, disability, benefits
  • Stock options
  • Catered lunches, snacks, and beverages in most offices
  • An environment in which you can balance great work with a great life
  • Passionate people building great products
  • Employees with a wide variety of interests
  • Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
  • Distributed-first company with employees in over 32 countries, spread across 18 time zones, and speaking over 30 languages! Some even fly south for the winter 🙂

 

About Elastic

Elastic is on a mission to make real-time data exploration easy and available to anyone. As the company behind the popular open source projects Elasticsearch, Logstash, and Kibana, we're looking to hire team members invested in realizing this goal.

Founded in 2012 in Amsterdam by the people behind Elasticsearch and Apache Lucene, Elastic set forth a vision that search can solve a plethora of data problems. The origins of the company start back in 2010 when Shay Banon wrote the first lines of Elasticsearch and open sourced it as a distributed search engine.

With the rise of cloud computing and changes in IT infrastructure demanding requirements such as real-time search across infinite amounts of structured and unstructured data, Shay foresaw the need for a new type of software to solve today’s real-world data problems. Steven Schuurman, Uri Boness, and Simon Willnauer shared in Shay’s vision, joining forces to create the Elastic company we have today.

Since then, the creators of Kibana, Logstash, and Beats have joined the Elastic family, rounding out a product portfolio known as the Elastic Stack, which is used by millions of developers around the world. The Elastic family unites employees across 32 countries into one coherent team, while the broader community spans across over 100 countries.