Overview

This is a unique role that demands both an analytical mind and creative spirit. You will be responsible for elevating our customer engagement metrics to a world class mobile app level using analytics and creative solutions. A successful candidate will be both creative and technical, with a collaborative and resourceful style that is contagious. Our team is small, highly entrepreneurial, and business-focused–you should be too!

Responsibilities:

  • Responsible for driving all customer engagement KPIs (user activation, retention & upsell)
  • Conduct deep-dive analysis (e.g., funnel and conversion analysis) to map out the customer journey through their lifetime. Identify areas of opportunities to maximize engagement
  • Conduct market research user research and creative team brainstorming sessions, to understand the “whys” of consumer behavior, and generate and execute the best creative & messaging that propels consumers to actions.
  • Conduct A/B testing and various experiments to validate solutions
  • Ensure the setup of the best-in-class infrastructure & tools that allows for rapid testing and response
  • Create insightful, automated dashboards and data visualizations to track customer engagement KPIs

Qualifications:

  • 3 years of lifecycle engagement marketing experience
  • Understanding of online conversion techniques, conversion funnels, A/B testing, and multivariable testing
  • Effective at implementing and measuring channel success (e.g., email marketing, push marketing, cohort analysis
  • Talent for synthesizing complex ideas and communicating them in a way others can easily understand
  • Versatile; ability to thrive in a cross-functional environment while juggling multiple responsibilities
  • Exceptional Excel, SQL and data analysis skills–including a good grasp on statistics.
  • Proven track record of thinking outside the box and ideating and executing creative solutions to consumer problems.
  • Experience with Mode or other data visualization and BI dashboarding tools
  • Proven ability to be proactive
  • A passion for Coffee Meets Bagel and our vision!

Coffee Meets Bagel is helping people around the world fall in love and we LOVE what we do! Come to work every day in our slick new office right in downtown off the Powell Street BART station. We have all the usual startup perks including fully stocked snack bar, catered lunches, flexible work hours, unlimited vacation policy, happy hours, and more!

Or work from wherever you are from the comfort of your home or the bustle of your favorite coffee shop. We believe in hiring the best engineers wherever they are and strive to create an inclusive and collaborative work environment, even for remote employees!