Overview

Marketo provides the leading engagement marketing software and solutions designed to help marketers develop long-term relationships with customers their – from acquisition to advocacy. Marketo is built for marketers, by marketers and is setting the innovation agenda for marketing technology.

The Opportunity

Marketo University is seeking an Education Specialist who is responsible for working with customers, employees and partners to schedule training and answer training inquiries. The Education Specialist handles a variety of administrative responsibilities and interacts with all parts of the company. The individual in this role must be a self-starter, able to coordinate with other operational, training delivery, instructional design, finance and professional services staff throughout the organization.

Responsibilities:

  • Respond to all customer inquiries that come into the Education department via email
  • Respond to a variety of Certification customer inquiries and create voucher or promo codes as needed
  • Maintain and enter schedule for all public courses into LMS, Outlook Calendar and GoToTraining
  • Responsible for managing instructor assignments, course schedules and classrooms.
  • Manage all administrative requirements regarding our testing platform- Kryterion, course evaluation system – Qualtrics, CRM system – Salesforce and resource management system – Clarizen
  • Compile certifications, registrations, reporting and finance information monthly.
  • Manage and distribute all class assessments and evaluations. Provide metric reporting for courses, customers, finances and enrollment
  • Support Education management with vendor management, invoicing, creation of PO’s, etc.
  • Contribute and help develop education operations best practices, system documentation, standards and guidelines
  • Support Sales inquiries on Education products

Experience

  • 1 -2 years experience as an Education Coordinator required
  • Experience working with a Learning Management System to setup courses and run reports for user attendance, scores, and registration data is desired
  • Experience with industry standard programs (Microsoft Office, SmartSheets, and Salesforce) and training delivery (GoToMeeting, Adobe Connect, Webex, etc.) is desired
  • Strong communication skills, both written and verbal, in order to work with customers, employees, instructors, vendors and partners
  • Quick learner, self-starter with ability to work with minimal supervision in fast-paced environment
  • Basic understanding of information systems and technologies
  • Team player with willingness to speak up and offer ideas and solutions
  • Ability to work well on a team as well as independently

Education

  • Two-year or Four-year college/university degree required

About Marketo

Marketo is the leader in digital marketing software and solutions. Our mission is simple: to help marketers master the art and science of digital marketing.

As such, we’ve built the most innovative Engagement Marketing Platform for marketers to master the art and science of digital marketing. We deliver software that helps marketing understand its target audience, engage them as individuals on their terms, measure the impact of their marketing efforts, and manage the team for success. We are the only company delivering innovation at the rapid speed needed to help marketers keep pace with the demands of an ever-changing digital world.

Marketo has created the most complete marketing ecosystem of technology providers, service experts, and agencies in the world. This vibrant set of technologies and partners provides the flexibility to extend our platform and tailor it to your specific needs today and in the future.

The magic behind our platform is the Marketing Nation – a unique force of 50,000 marketers that share ideas, expertise and best practices – in an effort to help everyone master this ever-changing digital world. We are for marketers, by marketers.

Marketo competes for the best talent. We offer a competitive salary, equity, a great benefits package, and the excitement of creating the next generation of marketing. We are hiring in every single department to meet the growing needs of our customers.

Creative. Hardworking. Enthusiastic. Talented. Passionate. These are some of the adjectives used to describe Marketo employees. If you have these qualities, we want you on the team.