Overview

Work site: 0 days / week in-office – remote. United States, Multiple Locations.

Overview

Small and Medium Enterprise (SME) and Channel (SME and Channel) is Microsoft’s largest customer segment, serving over 10 million companies with billions of customers. The SME and Channel organization includes small and medium enterprise and channel partner-focused sales roles, digital sales, solution sales, channel teams, partner teams, and technical teams that deliver industry-leading cloud solutions and services to businesses worldwide. We take a scaled and modernized approach to help organizations achieve growth ambitions and drive innovation.

The Performance Excellence team works to ensure Microsoft’s SME and Channel business is operating efficiently. We shape the business rhythm across the globe, ensuring the right sales model, market segmentation, and go-to-market strategies are in place to maximize impact, growth, and customer value. We provide the frameworks, tools, and insights that enable regional leaders and field teams to execute with precision and consistency.

We are looking for a Director, Sales Strategy and Operations to lead a global business performance function and strategy and operations for a region. As a member of the Performance Excellence leadership team, you will define the operating rhythm for a business of billions in annual revenue, driving governance and alignment across regions, segments, and functions. You will align sales targets with the broader organization strategy, lead quarterly business reviews and executive reporting, and shape the strategic agenda for the SME and Channel business. With a strong foundation in data analysis, you will turn insights into action, guiding the organization toward execution plans that are precise, measurable, and anchored in outcomes.

This role is key to driving global alignment, shaping decisions that affect the future of SME and Channel, and supporting the teams on the front lines of serving customers. As we apply AI and agent-based capabilities to our operations, you will be at the forefront of reimagining how we run the business, driving efficiency and scalability, and enabling the organization to focus on what matters most: growth and customer success.

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

Responsibilities

  • Drive business performance by owning the global rhythm of the business, aligning sales targets to strategy, and leading quarterly business reviews, reporting, and executive communication to inform decisions.
  • Turn insights into action by analyzing sales performance, productivity, pipeline health, and market trends to identify opportunities and risks, and shape execution plans that are precise, measurable, and outcome-focused.
  • Apply AI to business operations by designing and embedding AI and agent-based workflows that simplify and scale operational processes, improve efficiency, and enable teams to focus on growth and customer impact.
  • Execute strategic priorities by translating global strategy into clear, measurable actions, tracking progress against goals, and holding teams accountable for delivery.
  • Build organizational alignment by partnering across regions, segments, and functions to ensure consistent execution, shared accountability, and a unified approach to growth.
  • Lead transformation initiatives by identifying opportunities to modernize ways of working, championing new tools and processes, and driving adoption across the organization.
  • Deliver sustainable change by setting clear success measures, monitoring progress, and continuously refining approaches to maximize long-term impact.

Embody our culture and values

Qualifications

Required qualifications

  • Bachelor’s degree in Business, Economics, Finance, or a related field and 8+ years of experience in business operations, sales strategy, or a related field.

Preferred qualifications

  • Master’s degree in Business Administration (MBA) or a related field and 12+ years of experience in business operations, sales strategy, or a related field OR Bachelor’s degree in Business, Economics, Finance, or a related field and 15+ years of experience in business operations, sales strategy, or a related field.
  • Experience designing and implementing AI-driven or agent-based workflows to improve business operations.
  • Experience managing cross-functional programs and delivering measurable business outcomes.
  • Experience leading business reviews, executive reporting, and cross-organizational alignment.
  • Experience operating in a matrixed, global organization with multiple stakeholders.
  • Experience in sales operations, strategy, or performance management within a technology or enterprise software environment.
  • Strong analytical skills with the ability to translate data into actionable insights and recommendations.

Business Program Management IC6 – The typical base pay range for this role across the U.S. is USD $130,900 – $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 – $303,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.