Overview
Basecamp is hiring a data analyst to help us make better decisions in all areas of the business. This includes everything from running A/B tests with statistical rigor to forecasting revenue for the year to tracing performance problems to analyzing usage patterns. We’re looking for an experienced candidate who’s done similar work elsewhere, but nobody hits the ground running. You won’t be able to answer every question immediately or know how all the systems work on day one – and we don’t expect you to.
We want strong, diverse teams built from different backgrounds, experiences and identities. We’re ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career. That starts with working no more than 40 hours a week on a regular basis and getting 8+ hours of sleep a night. Our workplace and our benefits are designed to support a sustainable, healthy relationship with your work.
Today, our team works from 32 different cities spread across 6 countries. You can work from anywhere in the world, so long as your normal working day has 4 hours or more overlap with Chicago time (CST/UTC-6). Nomads welcome.
About the Job
Data informs almost everything we do at Basecamp, but we’re not a “data-driven organization” in the sense that data dictates decisions. Data is there to clear the head, but ultimately we drive the company with our heart.
This means the job isn’t about maximizing revenue or minimizing costs. Yes, we want to make money and we don’t want to be wasteful, but we also want to be kind, considerate, fair, flexible, and calm. You won’t be looking for ways to squeeze the last sour drop out of the lemon at Basecamp.
But you will help us make sense of the data. Establish the facts. Put a price on the choices we make. Help us understand the business, our software, and its customers.
Here are some examples of projects you might work on:
- Analyzing the performance of a new marketing page. Track the cohort that signed up with this variation. Keep us patient for a statistically significant result. Compute the value of the change.
- Identify when a brute-force login attack started, quarantine the IP addresses involved, work with technical operations to bolster our defenses, and write up the forensics report at the end.
- Analyze our purchase records to locate transactions within states that are starting to collect sales tax on software like ours, work with our accounting company to document that sourcing method, and help evaluate whether we should buy or build a sales-tax engine.
- Help product strategy analyze usage data to figure out whether a certain feature is working as intended, and if it is, who it’s important to.
- Illuminate how we’re spending money on cloud computing today, and estimate how much we’ll be spending next year, given our growth patterns.
- Answer the question: Has Basecamp 3 gotten slower in the last 6 months? Compare aggregate performance data to find the high-level trends, then help us pinpoint data tipping points or code regressions.
Answering these questions usually means formulating and running queries against our big data infrastructure. But it also means just doing the basic math, and ensuring we’re being statistically rigorous. You should be able to do both the technical and statistical work to answer questions like the ones in the examples above.
That’s a lot of different areas of responsibility! So you probably won’t be an expert in all of them, and that’s fine. A solid fundamental approach to analysis will pave the way.
And you’ll have plenty of help! Basecamp has a Security, Infrastructure, and Performance (SIP) group that’s responsible for managing the data pipeline, storage, and analytical interfaces. And a Operations (Ops) group that’s responsible for running our servers, network, and cloud services. It’s a plus if you’re able to help evolve these systems, but by no means a requirement.
About You
In broad strokes, Managers of One thrive at Basecamp. We’re committed generalists, eager learners, conscientious workers, and curators of what’s essential. We’re quick to trust. We see things through. We’re kind to each other, look up to each other, and support each other. We achieve together. We are colleagues, here to do our best work.
You’ll probably have a degree that has exposed you to the rigor of the analytical work. Social scientists welcome. If you don’t have a degree in Theoretical Statistics, that’s not a showstopper—and it’s not what we’re looking for, anyway! We care about what you can do and how you do it, not about how you got there.
While we currently have an office in Chicago, you should be comfortable working remotely – most of the company does! This means that the bulk of our work is written, whether that be in the form of long reports or short chats. We value good writers.
We also value people who can take a stand yet commit even when they disagree. We subject ideas to rigorous debate, but all remember that we’re here for the same purpose: to do good work together. Charging the trust battery is part of the work.
About our Benefits
Our pay is within the top 10% of the industry, for the matched role and experience, based on San Francisco rates. This comes to a range at hiring of between $115,000 and $141,000, depending on your seniority and experience. No matter where you live. Plus, with two years under your belt, you’ll participate in our profit-growth sharing program.
Our benefits at Basecamp are all about helping you lead a healthy life away from work. While we have a lovely office in Chicago, it’s not where you’ll find foosball tables constantly spinning, paid lunches, or any of the other trappings that companies use to lure employees into staying ever longer at work.
Work can wait. Our benefits include 4-day Summer Weeks, a yearly paid vacation, a one-month sabbatical every three years, and allowances for CSA, fitness, massage, and continuing education. We have top-shelf health insurance and a retirement plan with a generous match. See the full list.
How To Apply
Please send an application tailored to this position that speaks to us. Introduce yourself as a colleague. Show us that future. As we said, we value great writers, so please do take your time with the application. Forget that generic resume. There’s no prize for being the first to submit!
We’d like to hear about how you’d approach some of the example projects outlined in the description about the job. How would you approach these topics? What’s important to you?
All that being said, don’t send in a copy of War & Peace. We hire rarely at Basecamp, so when we do, there’s usually hundreds of applicants. Be kind to the people doing application triage and keep your cover letter to fewer than 800 words and the thoughts on project approaches below the same.
Go for it!
We are accepting applications for this position until Friday, October 12. We’ll let you know that we’ve received your application. After that, you probably shouldn’t expect to hear back from us until after the application deadline has passed. We want to give everyone a fair chance to apply and be evaluated.
As mentioned in the introduction, we’re eager to assemble a more diverse team. In fact, we’re not afraid of putting extra weight on candidates from underrepresented groups at Basecamp.
We can’t wait to hear from you!
(And again, imposters: We are too. Take heart. Step up.)