Overview

Looking for our next Customer Success Manager Superstar!

  • Do you lie awake at night thinking about how to give clients the best customer experience in the universe?
  • Do you toss and turn wondering if that client will upgrade his plan with us after that awesome call? (We hope not – get some sleep)
  • Do you count sheep? (Ok, that was a trick question, who doesn’t?)

But if you think about these things during productive waking hours then we might have just the opportunity for you. dapulse is hiring another superstar Customer Success Manager and you just might be the hero we need!

Traits of our superhero include:

• Ability to make small talk with just about anyone
• Loves engaging with people over the phone, email and demos
• Great attention to detail
• Excited to help our clients succeed
• Superb work ethic

Responsibilities of our superhero include:

• Teaching new and existing clients how to use our platform
• Answering customers concerns by voice or over email
• Making the customer happy no matter what it takes
• Working with several systems (financial, bookings, etc.)
• And much more…

Expectations of our superhero include:

• Prior customer service experience (or equivalent)
• Prior start-up or corporate experience
• Technical background is an advantage
• Self-managing

If you are reading this and intrigued about dapulse, please email dapulse.usa@applynow.io with your resume and in the header of the email title USA Customer Success Manager. We look forward to hearing from you!

The USA Customer Success Manager hours are as follows:

  • Weekly hours 1pm-10pm (but flexible)
  • 40-hour work week
  • Evening and weekend hours will apply

We’re looking for candidates in any USA time zone.