Overview

Weโ€™re looking for tech-savvy and friendly people to join our Customer Success team to support our customers in building smart forms with integrations to a variety of services like Salesforce, Authorize.Net, and Stripe.

You’ll answer questions by chat, email and occasionally jump on a web meeting to resolve an issue. Youโ€™ll have many opportunities to collaborate with the rest of the team, to share customer feedback, and help improve our product.

Position is permanent, full-time, and remote in UTC+08:00 time zone (Singapore).

8am โ€“ 5pm, Monday โ€“ Friday.

REQUIREMENTS

About you:

  • You love to communicate! Great written and verbal skills are important. You also just like talking to people and helping!
  • You’re a genuinely nice person who is great to work with, respectful, and will put the customerโ€™s interest first.
  • You like puzzles and were born to troubleshoot.
  • You’re self motivated and work well in a team or on your own.
  • You’re a fast learner, shine at multi-tasking and can think on your feet.
  • You have experience in tech support, helping people use technology.
  • You’re familiar with HTML, CSS and Javascript.
  • You have a basic understanding of Database Systems or CRMs.

BENEFITS

We offer a competitive salary with health benefits, 401K, and flexible vacation time.

You’ll be joining a talented and fun team, working together to build something great!

About FormAssembly

FormAssembly is a web-based service that helps businesses and professionals create state-of-the-art web forms and surveys, and collect data without the need for technical skills or desktop software.

FormAssembly offers many business-friendly features, like localization in over 30 languages, advanced integration with Salesforce, Google Apps, and other 3rd party services, and custom branding.

Customers use FormAssembly for surveys, lead acquisition, customer feedback, event registration, and to implement critical internal business processes.

FormAssembly serves a wide range of customers, from government and Fortune 500 corporations, all the way to small businesses, nonprofits, and individuals. Amazon, PayPal, New York City, Harvard, and thousands of other organizations worldwide rely on FormAssembly to capture the data they need quickly and securely, without tying up IT resources.

We're lean, bootstrapped, profitable, and growing rapidly - thanks to our impressive roster of customers.

We are a remote-first company. Our team is spread across 3 different countries and half a dozen US states. You're also welcome, of course, to work from Bloomington, Indiana, where the majority of the team is located. (It's been named one of the best cities for doing business and perhaps more importantly, is the #7 in the US for best places to bike!)