Overview

We’re looking for a customer support & community manager to engage with our user-base and guide their path to realizing how awesome our product is!

REQUIREMENTS

  • You have weekend availability & flexibility to help ensure our customers are always assisted regardless of when they reach out.
  • You have excellent written and verbal communication skills.
  • You’re a natural-born evangelist with infectious enthusiasm.
  • You have provided thoughtful technical and product support to those of varying technical fluencies.
  • You love to teach, and in order to do that well, you’re also eager to learn as much as you can.
  • You’ve worked as or with designers or other creative professionals and understand their needs.
  • You have related customer support or account management experience, preferably in a SaaS B2B setting.
  • You’re flexible, love having many irons in the fire, and have the skills to stay organized and on top of it all.
  • You’re located in the Eastern or Central timezones and able to work first shift to help provide coverage for our customers in the US.

BONUS POINTS

  • Prior knowledge of design practices (UI, UX, research, testing) and design tools (Adobe Photoshop, Adobe Illustrator, Sketch) preferred.
  • Familiarity with modern ticketing, customer engagement, and CMS solutions leveraged within customer service environments (Zendesk, Desk.com, Help Scout).
  • Previous InVision experience and familiarity.

YOUR RESPONSIBILITIES

  • Directly respond to and engage customer inquiries and requests.
  • Compare, analyze, and escalate customer requests to appropriate teams or individuals.
  • Prioritize and respond to customer support inquiries regarding product, functionality, account management, and billing.
  • Develop, author, and maintain product & process documentation.
  • Share industry best practices on web/mobile design tools with clients.

BENEFITS

InVision offers an incredibly unique work environment. The company employs more than 200 team members working remotely in 14 countries around the world. In the United States we have teams including hubs in New York, San Francisco, Austin, Portland, and Boston. Each InVision team member is given the freedom and tools to do their best work from wherever they choose. Among other benefits, we have a flexible vacation policy, unlimited Starbucks cards for each employee, and unlimited books related to your profession.

About InVision

InVision gives teams the freedom to design, review, and user test products—all without a single line of code. With intuitive tools for prototyping, task management, and version control, it's your entire design process, all in one place.

We enable companies of all sizes to discover the power of design-driven product development. That’s why more than 2,000,000 designers, product managers, marketers and other stakeholders at so many of the world’s most loved startups, agencies, & corporations use InVision every day, including Uber, Evernote, Twitter, Adobe, Salesforce and many more.

We are a funded startup with a bootstrap mentality, but we really value our talented team. What's that mean for you? Highly competitive salaries PLUS great options packages that get you in early on what is going to be a bright future.

Who says you need to move to work at a great company? Not us. We know there's great talent all over the place and we are a completely distributed company. Do great work from an environment that you're comfortable in.