Overview

Marketo provides the leading engagement marketing software and solutions designed to help marketers develop long-term relationships with their customers – from acquisition to advocacy. Marketo is built for marketers, by marketers and is setting the innovation agenda for marketing technology. Marketo puts Marketing First. Headquartered in San Mateo, CA, with offices around the world, Marketo serves as a strategic partner to large enterprise and fast-growing small companies across a wide variety of industries. To learn more about Marketo’s Engagement Marketing Platform, LaunchPoint® partner ecosystem, and the vast community that is the Marketo Marketing Nation®, visit www.marketo.com.

The Opportunity

Reporting to the Manager of Customer Success, the Customer Success Manager is responsible for the adoption, advocacy, retention, and growth of a portfolio of Marketo’s commercial customers.
The Customer Success Manager will be responsible for aligning customer objectives to a success roadmap, advising on digital marketing best practices, and ensuring executive alignment to drive organizational maturity. The success metrics in this role will include adoption score, health temperature, product usage, advocacy, retention, user rights expansion.

Responsibilities:

  • Oversee the customer lifecycle to proactively drive adoption, marketing automation maturity, and organizational alignment
  • Advise on best practice product usage with practitioners and conduct business reviews with executives to ensure strategic alignment
  • Build customer loyalty and advocacy
  • Align internal teams to help customers achieve stated objectives
  • Ensure account issues are resolved quickly, leveraging or escalating to resources from across the company as needed
  • Provide executive oversight and client communication
  • Embody Marketo values and provide exemplary leadership

Required Skills / Experience:

  • A four-year degree  or equivalent experience
  • Strong knowledge of the digital marketing space, and a passion for MarTech
  • Excellent understanding of SaaS value delivery
  • Demonstrable experience in managing accounts and exceeding customer expectations
  • Experience delivering revenue numbers and producing accurate forecasts
  • Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy
  • Driven nature and desire to grow a business
  • Excellent business acumen, communication, presentation and negotiation skills

Marketo is an equal opportunity employer.

About Marketo

Marketo is the leader in digital marketing software and solutions. Our mission is simple: to help marketers master the art and science of digital marketing.

As such, we’ve built the most innovative Engagement Marketing Platform for marketers to master the art and science of digital marketing. We deliver software that helps marketing understand its target audience, engage them as individuals on their terms, measure the impact of their marketing efforts, and manage the team for success. We are the only company delivering innovation at the rapid speed needed to help marketers keep pace with the demands of an ever-changing digital world.

Marketo has created the most complete marketing ecosystem of technology providers, service experts, and agencies in the world. This vibrant set of technologies and partners provides the flexibility to extend our platform and tailor it to your specific needs today and in the future.

The magic behind our platform is the Marketing Nation – a unique force of 50,000 marketers that share ideas, expertise and best practices – in an effort to help everyone master this ever-changing digital world. We are for marketers, by marketers.

Marketo competes for the best talent. We offer a competitive salary, equity, a great benefits package, and the excitement of creating the next generation of marketing. We are hiring in every single department to meet the growing needs of our customers.

Creative. Hardworking. Enthusiastic. Talented. Passionate. These are some of the adjectives used to describe Marketo employees. If you have these qualities, we want you on the team.