Overview

We’re looking for tech-savvy and friendly people to join our Customer Success team to help reduce churn and drive adoption with our customers, making FormAssembly the backbone of their organization’s day to day processes.

As a Customer Success Manager with FormAssembly, you’ll be responsible for

  • Working with the CSM Lead to build departmental goals and metrics.
  • Building value-based relationships with customers, ensuring our solutions are aligned with their business strategies and delivering ROI.
  • Providing coaching and education to our lead product renewal efforts with existing customers.
  • Driving adoption of new platform features.
  • Advocating for the customers by gathering product feedback and recommendations from customers to design new features and improve FormAssembly
  • Tracking and managing accounts in Salesforce to identify churn risk and work proactively to eliminate that risk.
  • Scheduling and conducting client on-boarding calls.
  • Occasionally assisting the support team by answering support questions via chat, email and the occasional web meeting to resolve tech support issues.

Position is full-time, local or remote.

REQUIREMENTS

You’re the right fit if you

  • Have experience in customer facing role within a SaaS organization.
  • Have excellent communication skills and technical aptitude.
  • Are a self-motivated team player who has fresh ideas when it comes to user adoption and churn reduction.
  • Genuinely enjoy working closely with customers to ensure complete satisfaction and adoption.

BENEFITS

We offer a competitive salary with health benefits, 401K, and flexible vacation time.

You’ll be joining a talented and fun team, working together to build something great!

About FormAssembly

FormAssembly is a web-based service that helps businesses and professionals create state-of-the-art web forms and surveys, and collect data without the need for technical skills or desktop software.

FormAssembly offers many business-friendly features, like localization in over 30 languages, advanced integration with Salesforce, Google Apps, and other 3rd party services, and custom branding.

Customers use FormAssembly for surveys, lead acquisition, customer feedback, event registration, and to implement critical internal business processes.

FormAssembly serves a wide range of customers, from government and Fortune 500 corporations, all the way to small businesses, nonprofits, and individuals. Amazon, PayPal, New York City, Harvard, and thousands of other organizations worldwide rely on FormAssembly to capture the data they need quickly and securely, without tying up IT resources.

We're lean, bootstrapped, profitable, and growing rapidly - thanks to our impressive roster of customers.

We are a remote-first company. Our team is spread across 3 different countries and half a dozen US states. You're also welcome, of course, to work from Bloomington, Indiana, where the majority of the team is located. (It's been named one of the best cities for doing business and perhaps more importantly, is the #7 in the US for best places to bike!)