Overview

Trusted by over 4 million users & 20k+ companies, CloudApp makes the workplace more productive & effective with video messages & visual collaboration. Companies like Salesforce, Uber, Adobe, Zendesk, Atlassian, Slack, Shopify, Zillow, Hubspot, SproutSocial, Outreach, and more trust CloudApp to power their modern workplace, wherever that may be.

CloudApp has raised over $20 million from top tier investors including Cervin Ventures, Kickstart Seed Fund, Bloomberg Beta, Adobe, & SAP.

As a Customer Success Manager, you will work directly with the executive leadership team to create systems and workflows that give our customers the best experience they need to be successful in their use of CloudApp.

Responsibilities

  • Develop a trusted advisor relationship with customers
  • Represent and convey the CloudApp value proposition to audiences ranging from Sr. Executives to technical stakeholders, driving adoption, engagement and growth
  • Ensure internal alignment on account strategy by partnering with Account Executives, Marketing, and Executive team to engage in pre-sales motions as necessary, develop and execute on customer success plans and create the conditions for adoption and expansion
  • Continually assess, document, and analyze customer progress toward stated goals and results, engage regularly with customers via strategic and operational reviews to evaluate needs and strategic direction
  • Gather customer product feedback to shape product roadmap development
  • Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
  • Implement processes around retention, referral, expansion

Requirements

  • BA/BS degree or equivalent commercial experience required
  • Demonstrated tenure and success in an account management, sales or implementation role at a software/SaaS company
  • Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, sales and marketing experts
  • Excellent organization, project management, time management, and communication skills
  • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
  • Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
  • Proven ability to build and sell business cases to customer teams
  • Willingness to ‘roll up one’s sleeves’ and assist wherever needed
  • Team player who will innovate to continue improving the way CloudApp serves its customers

About our Work Environment

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

  • Medical, dental, and vision insurance for employees & dependents (US)
  • 401K program to help you invest in your future
  • Flexible vacation time to promote a healthy work-life balance
  • Unlimited PTO
  • Paid parental leave to support you and your family
  • Competitive compensation and equity package
  • We are a remote first company

To help us get a better understanding of you and to stick out in the crowd of applicants, please feel free to submit an optional intro video of yourself at https://recorder.getcloudapp.com

CloudApp is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact we are confident that the most inclusive and diverse teams accomplish the most extraordinary results.