Overview

Our Customer Success team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the faces of the house of Zen(desk) – genuinely compassionate, strategic-minded, organized and dedicated. Fulfilling this role means you are entrusted with the relationships, strategy, and product health for Zendesk’s top accounts. A Customer Success Executive is an experience-maker for our customers – passionate about working with large enterprises to make Zendesk the common thread that transforms their business.

Responsibilities:

  • Produce quality decks on at least a quarterly basis to showcase customer growth, trends, and product/industry maturity
  • Work with our awesome sales executives to make sure customers have the Zendesk resources they need
  • Maintain product expertise across the Zendesk product line
  • Respond to high profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty
  • Coach new Customer Success team members on Zendesk’s own customer service program
  • Collaborating with your peers in Customer Success, Sales, Support, Product, and throughout Zendesk

Requirements:

  • Excellent executive communication skills, interpersonal skills, and eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal
  • Passionate about customer service and how it can transform businesses
  • Willingness to travel up to 25%
  • Strong project management skills and an ability to multitask without getting frazzled
  • 8+ years of relevant experience
  • Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together
  • Account management or related experience caring for and advising customers or clients
  • Bachelors of Arts OR Bachelor of Science degree
  • Consulting background and professional project management experience
  • Formal technical support experience; experience in customer service organziations help desk experience ideal
  • Knowledge of common help desk/ticketing solutions
  • Experience with Zendesk, Salesforce and GoodData a plus
  • Open to remote candidates across the U.S.

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.