Overview

GitLab is the most comprehensive, AI-powered DevSecOps platform for software innovation. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

The Role

The Customer Success Engineer (CSE) team at GitLab partners with our customers as a trusted technical advisor to maximize GitLab’s value and adoption. You will work with customers to ensure they get the most out of our platform, while keeping them engaged and successful, using your technical expertise to help them meet their business goals.

You will also work closely with the Sales team, the Customer Success team, and the Product team to ensure GitLab’s customers are successful, and you will act as a voice for the customer within GitLab.

What you’ll be doing

  • Be a trusted technical advisor to GitLab’s customers, helping them realize the full value of the platform
  • Deliver technical workshops and training sessions to customers, helping them adopt GitLab use cases such as source code management and continuous integration
  • Provide technical guidance and best practices to customers on GitLab’s features and capabilities
  • Work with customers to understand their business goals and technical requirements, and help them achieve success with GitLab
  • Collaborate with the Sales team to support the technical aspects of the sales process, including demonstrations and proof-of-concept engagements
  • Act as a voice for the customer within GitLab, providing feedback to the Product team on customer needs and requirements
  • Contribute to the development of technical content, such as blog posts, documentation, and training materials, based on customer engagements

What you’ll bring

  • Experience in a technical customer-facing role, such as a Customer Success Engineer, Solutions Engineer, or Support Engineer
  • Experience with Git and GitLab, or a strong understanding of version control and CI/CD concepts
  • Experience with cloud platforms such as AWS, GCP, or Azure
  • Excellent communication and presentation skills, with the ability to explain complex technical concepts to diverse audiences
  • Experience working with enterprise customers
  • Ability to work independently and as part of a team
  • Willingness to travel up to 25% of the time