Overview

This position is remote, you can work from anywhere in the US if you’re available on East Coast hours.

ABOUT US

Museum Hack is a creative company that offers irreverent, renegade museum tours and cultural offsites to corporate and private clients. Founded in 2013 and having grown to over $2 million in sales in 2016, Museum Hack has uplifted the lives of tens of thousands of new museum guests. We work at renowned cultural institutions and quirky locations in New York City and other major cities to bring these innovative experiences to companies and groups.

Museum Hack has been featured by The Wall Street Journal, The Washington Post, PBS, TimeOut New York, Huffington Post, TEDx, and more. Beloved clients include private citizens, schools, industry groups, and large companies like Google, Lego, LinkedIn, and CitiBank.

JOB DESCRIPTION

You’ll be helping us message and respond to our customers via email and sometimes via telephone, as well as a variety of other tasks. You will be working on our help desk (Groove), Slack, Google Docs, Gmail, Google Calendar, and other web-based services.

JOB DUTIES

  • Use our help desk software to respond to clients via email (and sometimes phone) to answer questions regarding booking, invoices, etc.
  • Manage difficult situations / unhappy customers and escalate when necessary
  • Other customer service / admin duties as assigned
  • Use our software to send invoices to clients
  • Input and manage events in Google Calendar
  • Write content for our website as assigned
  • Various tasks as assigned

JOB REQUIREMENTS 

  • Previous customer service experience
  • You have a home office and prior experience working remotely
  • Available to work Eastern USA time zone (must be available: 8am to 10am ET + peeking in on weekends)
  • Must have nearly perfect written English skills and amazingly awesome spoken English skills. Creative writing skills a plus!
  • Quick learner
  • Detail oriented
  • High quality work: You are an efficient individual who makes projects happen behind the scenes with a fine eye for details (in short: you get shit done)
  • Technically inclined, able to pick up new things quickly: we use a lot of web-based services (including, but not limited to: Google Docs, Gmail, Google Calendar, Slack, Xero, PandaDoc, Base CRM)
  • Flexibility quotient high: Things can and do change on a dime around here — you gotta go with the flow, and be ready to kick it into high gear at a moment’s notice
  • Be fun and exciting without using too many exclamation marks!!!!!!!!!
  • Authorized to work in the US

HOURS / PAY

About 20-30 hours per week with the possibility of becoming full time — you should be available to work a flexible amount of hours in the Eastern Time Zone (UTC-05:00), 8am to 6pm Monday to Friday with an hour or two per day on weekends (flexible time).

Must be available Monday to Friday from 8am to 10am ET.

$12 to $15 per hour, DOE

MORE INFO

  • Many people on our team are remote and work from home
  • Most of our Customer Service Representatives stay with the company for years, and move up to do really exciting things with us.
  • CSR occasionally receive performance-based rewards and incentives
  • Our company is GROWING! We are an innovative arts-based business in New York City. Find out more about us by watching our CEO Nick’s Tedx Talk.

NO CALLS OR EMAILS: We love that you are enthusiastic and want to learn more about the job or the progress of your application. But please, no phone calls or emails.

About Museum Hack

Museum Hack is a non-traditional private tour company that encourages visitors to look at museums in new ways.

Our un-highlights tours put an alternative spin on the museum, featuring other sides to the highlights we love, as well as some of the strangest, wildest, sexiest stories hidden throughout the museum. Each Museum Hack tour is customized based on the audience. Because we have small groups, the guides can modify the agenda based on your experience. We promise you will have an active, fun, engaging session. 110% satisfaction guaranteed.

We are experts in leading business practices: from team building to storytelling to marketing to millennials -- and we consult for the world’s leading organizations, including Fortune 500s and top museums.

When it comes to our team members, our primary mission is that each person can progress further and faster in their career while working here than they could anywhere else.

We invest in skill building and side projects and we provide a stipend for developing relationships with clients and colleagues.

Museum Hack also expects a lot from you. From the moment you join our company, you will be thrust into positions of responsibility, and you will be expected to get better every day. But you won’t have to go it alone: you’ll be surrounded and supported by some of the best and brightest people you’ve ever worked with.